Borrow Using the Equity in My Home

“I had the pleasure of working with Agatha on a recent application I submitted for a home equity loan. She was communicative, kept me updated on the progress of the application and immediately got back to me when I had any questions. She explained the process since this was my first time applying for this type of loan and it went very smoothly. It was a pleasure working with her and Citadel.”

“I wanted to reach out to express my sincere appreciation of the Citadel team's above and beyond service related to my HELOC. Interestingly, I have gone through the same process with another bank two months ago, which was essentially refinanced with the Citadel HELOC. My experience could not have been more different, and I can't be happier with Citadel. I worked with Debbie, Ryan, Maria and Amanda. I understand that they may work for different departments, but it appeared that they worked as one cohesive unit. Everyone was so helpful, responsive, and trustworthy. I have relationships with many different banks, but Citadel has definitely become my top choice, and I know I will start with Citadel for all my lending needs as long as they have an offer for me. Thanks again!”

“Citadel made my mortgage experience stress free. They answer all my calls immediately. I rate this credit union at a 10 our of 10. ”

“Citadel is amazing! Thank you so much to Citadel’s Mortgage Team! I recently tried to get a HELOC with another bank and they didn’t communicate, denied me without any notice for equity, and gave me a low estimate. I told my husband that we should try Citadel. Going with Citadel was the best decision ever. The communication was on point and the process was a breath of fresh air. Everyone was so pleasant, polite, and professional. I’ve been telling everyone about my great experience!”

“After 20 years of business with another credit union, my Home Equity Line of Credit  term ended. When I tried to renew it, I was told 'I could re-apply' and was bombarded with 50 requirements to prove I could be trusted, even though I'd never had a late payment. When I walked into a brand new Citadel that opened near by, the staff (who were total strangers) treated me like an old friend. After a basic credit inquiry, I had my new HELOC, as well as three other new accounts (at better rates)! When I closed my old account, I let my former lender know how warmly I was treated by Citadel! ”