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“We have been Citadel customers for over 10 years. They've always been there to help us with our lending needs when other banks would not approve us. The auto loan department is also fantastic. Citadel’s follow up and attention to detail is amazing. Every representative I spoke to was friendly, courteous, and always had an answer for me. I constantly recommend Citadel to my friends. I wish every bank and lending organization followed their model and cared about their customers the way they do. ”

“I joined in 1969 when Citadel was Lukens Federal Credit Union. After being a member for a few years, I remember calling them for a car loan when I was buying a new car. Within hours, they had a check for me, and I was able to pick up my car after work. I'll always remember that kind of service and personal attention. I have stuck with Citadel ever since.”

“I received very thorough information from Sy in the Call Center regarding my auto loan and other products offered through Citadel. I appreciated him taking the time to explain everything in detail.”

“After 20 years of business with another credit union, my Home Equity Line of Credit  term ended. When I tried to renew it, I was told 'I could re-apply' and was bombarded with 50 requirements to prove I could be trusted, even though I'd never had a late payment. When I walked into a brand new Citadel that opened near by, the staff (who were total strangers) treated me like an old friend. After a basic credit inquiry, I had my new HELOC, as well as three other new accounts (at better rates)! When I closed my old account, I let my former lender know how warmly I was treated by Citadel! ”

“I switched to Citadel when I was in search of a loan to switch my home mortgage company. Citadel was the only one to accommodate me. They saved me money, which was great! After my wonderful experience with the mortgage process, I switched all my accounts over to Citadel. They have been super to me in all aspects of transactions and I am very pleased when I enter the bank, I feel like it's family.”