Citadel Video Connect

A virtual way to bank face-to-face on your mobile device or computer. Video chat with a local Citadel team member today.

Citadel Video Connect

With Citadel's Video Connect, you can chat face-to-face with a Video Specialist using a computer or mobile device. You can use Video Connect for almost any task you would do at a retail office, all from the comfort and security of your preferred location.

✔ Open a new savings, checking, or credit card account
✔ Add a product to your current Citadel account
✔ Apply for a loan
✔ Complete a wire transfer
✔ Account review and maintenance

Hours Available

  • Monday-Friday: 8am – 6pm
  • Saturday: 9am – 1pm
video connect

How To Use Video Connect

Connect on a Computer or Mobile Device

Please be sure to have your photo ID ready prior to beginning the call.

Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser.  Internet Explorer 11 (IE 11) is not currently supported. 

✔ Click 'Connect Now' below.
✔ Submit your first name, last name, and email address.
✔ Once a Video Specialist is available, click 'Start Video Call'

connect now

Schedule an appointment with a Video Connect team member.

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