Our Thorndale and South Coatesville branches are currently closed due to a power outage. We apologize for the inconvenience. To find your nearest branch, visit CitadelBanking.com/Locations.

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Citadel Video Connect

A virtual way to bank face-to-face on your mobile device or computer. Video chat with a local Citadel team member today.

Citadel Video Connect

With Citadel's Video Connect, you can chat face-to-face with a Video Specialist using a computer or mobile device. You can use Video Connect for almost any task you would do at a retail office, all from the comfort and security of your preferred location.

✔ Open a new savings, checking, or credit card account
✔ Add a product to your current Citadel account
✔ Apply for a loan
✔ Complete a wire transfer
✔ Account review and maintenance

Hours Available

  • Monday-Friday: 8am – 6pm
  • Saturday: 9am – 1pm
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How To Use Video Connect

Connect on a Computer

Please be sure to have your photo ID ready prior to beginning the call.

Please note: Citadel Video Connect requires a webcam and microphone to connect on your desktop or laptop browser.  Internet Explorer 11 (IE 11) is not currently supported. 

✔ Click 'Connect Now' below.
✔ Submit your first name, last name, and email address.
✔ Once a Video Specialist is available, click 'Start Video Call'

connect now

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Connect Using Your Mobile Device

Please be sure to have your photo ID ready prior to beginning the call.

✔ If you're connecting via web browser, simply click 'Connect Now'.
✔ If using the mobile app, open the app and tap ‘Quick Video Call’.
✔ Once a Video Representative is available, click ‘Start Video Call'.

Get the Mobile App

Download the Citadel Video Connect app on your Apple or Android device to get started.

video connect Video Connect

Schedule an appointment with a Video Connect team member.

Learn More