Loan Payments

Making a payment on a Citadel loan, mortgage, or credit card? Want to set up automatic or recurring payments? You can use one of your other Citadel accounts or an external account.

Note: To pay Citadel from an external account, you will need to Add An External Account.

Watch this How to Make a Payment video or follow the steps below.

To make a payment from the account screen:

1. Log in to Online & Mobile Banking.
2. Select the Citadel loan or credit card.
3. Select 'Make a Payment'.
4. Choose the account you want to make a payment from.
5. Set the payment amount and frequency, including recurring payments.
6. Review and submit your payment.

To make a payment using the Transfer function:

1. Log in to Online & Mobile Banking.
2. Select 'Make a Transfer' from the top menu on desktop, or 'Transfer' from the bottom menu on mobile.
3. Select the From and To Accounts.
4. Set the 'Amount'.
5. Set the payment frequency, including recurring payments.
6. Select 'Review' and confirm the payment.

Automatic or Recurring Payments

When you’re making payments from either your account screen or the transfer function, you have the option to make a one-time payment or set up automatic or recurring payments.

Account Screen: If you would like to set up recurring transfers, select how often you’d like the transfer to occur: weekly, every two weeks, monthly, quarterly, or annually.

Transfers: Select the date of the first payment by clicking the calendar dropdown under Starts on, then click done. For the End date, select one of the following options:

• Never, meaning transfers will continue to occur until you manually cancel them
• After a set number of payments
• On a specific date: select the date on the calendar and click 'Done'

Modifying or Cancelling Automatic or Recurring Payments

To make an adjustment to a future payment or transfer:

1. Log in to Online & Mobile Banking.
2. Select 'Make a Transfer' from the top menu on desktop, or 'Transfer' from the bottom menu on mobile.
3. Under 'Scheduled Transfers', locate the payment you need to modify or cancel and make your changes as needed.

To cancel or reverse a payment that has already happened, you will need to contact us.