Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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Contact Citadel Today!

Your security and privacy are our number one priority. If your request is account related, please reach out using our Secure Messages in Online and Mobile Banking. If you need immediate assistance, please call us at (800) 666-0191 or feel free to open a Web Chat with our representatives.

General inquiries are typically responded to within 24-48 hours.


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