Scam Alert: We’re aware of scammers impersonating Citadel by phone, text, and in person. Please know Citadel will never ask for your PIN, have you cut up a card, or send someone to your home.

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Your security and privacy are our number one priority. If your request is account related, please reach out using our Secure Messages in Online and Mobile Banking. If you need immediate assistance, please call us at (800) 666-0191 or feel free to open a Web Chat with our representatives.

General inquiries are typically responded to within 24-48 hours.


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