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Welcome to Citadel

Easy access to your Citadel auto lease: Make a payment, review lease details, and more.

Auto Lease Center

Thank you for leasing your vehicle through Citadel Credit Union! We know how important it is to be able to manage your lease quickly and easily, including making payments.

You can also find information about your Citadel Star Savings account and other Citadel resources.

For questions or information about your lease, email us at turnin@cula.com. Include your last name and last 6-digits of the VIN number for your vehicle.

Payment Options & Lease Management

Payment Options & Lease Management

Payment Options

Citadel offers multiple secure and convenient ways to make payments, either through your Citadel account or an account with another financial institution. Visit our Payments Page for full details on all payment options. 

 Lease Payment Options    
 Citadel Online & Mobile Banking Payment Online & Mobile Banking Details Enroll Now!
 Automatic Recurring or One-Time Payments Pay from another Financial Institution  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 In Person Payments Find a Citadel Branch  
 Pay by Mail

Citadel Credit Union
P.O. Box 650
Exton, PA 19341

 

Online Lease Management

Citadel's Online & Mobile Banking is the easiest and most flexible way to manage your auto lease online. You can make payments, view lease history, maturity date, and payoff amount, and update your account information.

Important Lease Information

Important Lease Information

What to know during your lease:

Excise/Property tax: If you originate your lease or move to a state that assesses annual excise/property tax/use taxes, you will be responsible for paying these. They are not included in your monthly lease payment. They must be paid immediately upon receipt whether directly from the assessing company or from Citadel.

Mileage Awareness: Stay aware of your odometer. Your lease agreement specifies your yearly milage as well as the end of term maximum mileage. If you exceed these limits, you will incur excess mileage charges as noted in your agreement.

Parking Tickets, Tolls and Traffic Fines: You are responsible for all tickets, tolls and traffic fines. Because your vehicle is a lease, avoiding immediate payment of these bills can affect your registration. To avoid penalty fees, these items must be paid immediately.

End of Term Fee: If you turn in your vehicle at end of term, you will owe a disposition fee as specified in your agreement. If you buy your vehicle at end of term, you will owe a purchase option fee as specified in your agreement.

What if the expected or unexpected happens?

Moving: Contact Citadel before you move. Not every state is licensed for the CULA lease which means you are not allowed to take your vehicle to some states, for more than 30 days, per your lease agreement. Plus, moving to a new tax district even in the same state can impact your lease.

Accident or Theft: Contact Citadel immediately. We include GAP insurance with your program and will work with your insurer to maximize claim benefits. Failure to do so before repairing the vehicle could lead to higher costs down the road.

Additional Resources

Additional Resources

Updating your Auto Insurance

Be sure to update your Auto Insurance carrier with Citadel Credit Union as the new lienholder for your vehicle. You will also need to add CULA as the additional insured on your auto insurance policy.

The Credit Union Difference

By leasing your vehicle through Citadel, you are now a member of the credit union, giving you automatic access to even more great products and services. Citadel offers personalized service with an experienced customer support team to assist you.

Your Automatic $5 Savings Share

Every credit union member is required to have a savings share, an account that represents your “Share” in the credit union and makes you a part owner of Citadel. When you opened your vehicle lease, we gave you a complimentary $5.00 savings share so you can enjoy all the benefits of membership. You can continue to use this share, but there is no requirement to take any action. If you have any additional questions about this, please contact us.

We're Much More than Vehicle Leases

There are plenty of additional ways Citadel can help you save money and enjoy more financial freedom in your life. We offer a full suite of personal banking products, including:

More Information

24 Branch Locations - We have several branch locations so banking with us is always convenient.
Citadel Express Banking - It's like an ATM, only better. With 24/7 access to all of your Citadel accounts, you can make a deposit, get cash, make a loan payment, and more.
Contactless Payments - Experience a faster and more secure way to pay with your contactless Citadel Mastercard.
More than 30,000 Surcharge-Free ATMs - Find an ATM near you quickly, easily, and surcharge-free with our locator tool.

Still have questions? Visit our help center.

If you need immediate help, here are several ways to contact us.

Learn what it means to be part of a credit union.

About Citadel
Best places to work 2023
Forbes best in state 2022
Daily Local News Best of Chester County Readers Choice Winner
Best in Montco Winner
Fortune recommends 2023
      
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