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An Easier Way to Pay — Built for You
Contactless Payments
Experience a faster and more secure way to pay with your contactless Citadel Mastercard. It’s easy — tap to pay at millions of stores worldwide.
➜ Important Information for Existing Cardholders
➜ Explore How It Works
➜ Frequently Asked Questions
Built for Security, Speed, & Convenience
Enjoy all of the great benefits you’re used to, plus:
Greater Security
With built-in, EMV-grade chip security, you can enjoy safe and secure contactless payments.
Faster Checkouts
Check out 10x faster* with your Citadel Mastercard when you’re on-the-go.
Safety & Convenience
Touch fewer surfaces– simply look for the contactless symbol where you shop and tap your card to pay.
How It Works:
➔ Look for the Contactless Symbol 
at checkout. Don’t see the Contactless Symbol? No worries, you can still swipe or insert your card to pay.
➔ Tap your contactless card at the top of the terminal to pay.
➔ Your payment is processed in seconds.**
You can set up or reset your PIN at any time by calling 1-866-985-2273 for your debit card or 1-888-886-0083 for your credit card.
*GFK, “Mystery Shopping Study,” 2017
** The merchant may ask you to sign or enter your PIN.
How to Set Up Mobile Wallets
Make contactless payments from your phone or mobile device by adding your Citadel debit and credit cards to your mobile wallet. It’s easy to set up – watch this quick tutorial to learn how to link your cards to Apple Pay or Google Pay and start making secure mobile payments.
Want a contactless Citadel credit card? Find the card that’s right for you.
Explore Our Cards
Chat Face-to-Face With Citadel Video Connect
Citadel's Video Specialists are just a few clicks away with Video Connect. Skip the trip to the branch office and video chat safely and securely from your preferred location. Learn More.
On your laptop, desktop, or mobile device, our Video Specialists can help you complete almost any banking-related task:
✔ Open a new account
✔ Add a product to a current account
✔ Apply for a loan
✔ Talk to a business banking expert
Find an ATM or Branch Near You
Frequently Asked Questions About Contactless Payments
Contactless payments are fast, easy, and convenient. Simply tap your contactless card on the Contactless Symbol at checkout to pay on-the-go. Just like transactions made with a chip card, each contactless card transaction is accompanied by a one-time code that protects your payment information.
You can still do everything you would do with any other credit or debit card, including adding a tip, getting cash back, and more.
Not to worry. You can still use your contactless card at any EMV payment terminal by inserting your card, or by swiping your card at a magnetic stripe terminal. There will always be three ways to use your new card – tap, insert, or swipe.
No. You don’t have to physically tap your contactless card to the terminal. However, you will need to hold your card within 1-2 inches of the Contactless Symbol on the terminal.
If you don't have your PIN for your contactless card - don't worry! Some merchant terminals require a PIN to process debit and credit card transactions. When this occurs, simply insert your card and select the option to 'bypass PIN.'
You can set up or reset your PIN at any time by calling 1-866-985-2273 for your debit card or 1-888-886-0083 for your credit card.
Still have questions? View a complete list of Contactless Payments FAQs.
