An Easier Way to Pay — Built for You

Contactless cards make everyday purchases easier, faster, and more secure. Simply Tap & GoTM at checkout.

Contactless Payments

Experience a faster and more secure way to pay with your contactless Citadel Mastercard. It’s easy — tap to pay at millions of stores worldwide.

Important Information for Existing Cardholders
Explore How It Works
Frequently Asked Questions

Built for Security, Speed, & Convenience

Enjoy all of the great benefits you’re used to, plus:

Greater Security

With built-in, EMV-grade chip security, you can enjoy safe and secure contactless payments.

lock, security

Faster Checkouts

Check out 10x faster* with your Citadel Mastercard when you’re on-the-go.

credit card machine

Safety & Convenience

Touch fewer surfaces– simply look for the contactless symbol where you shop and tap your card to pay.

contactless icon

How It Works:

➔ Look for the Contactless Symbol contactless cards at checkout. Don’t see the Contactless Symbol? No worries, you can still swipe or insert your card to pay.
➔ Tap your contactless card at the top of the terminal to pay.
➔ Your payment is processed in seconds.**

You can set up or reset your PIN at any time by calling 1-866-985-2273 for your debit card or 1-888-886-0083 for your credit card.

*GFK, “Mystery Shopping Study,” 2017
** The merchant may ask you to sign or enter your PIN.

Want a contactless Citadel credit card? Find the card that’s right for you.

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Best For...
A safer, cleaner way to pay
Quick and easy checkout
Convenience when you’re on-the-go
Enhanced payment security
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Chat Face-to-Face With Citadel Video Connect

Citadel's Video Specialists are just a few clicks away with Video Connect. Skip the trip to the branch office and video chat safely and securely from your preferred location. Learn More.

On your laptop, desktop, or mobile device, our Video Specialists can help you complete almost any banking-related task:

✔ Open a new account
✔ Add a product to a current account
✔ Apply for a loan
✔ Talk to a business banking expert

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Find an ATM or Branch Near You

Frequently Asked Questions About Contactless Payments

How safe are contactless transactions?
Your contactless card uses the latest chip security, so it is just as safe as inserting a chip card. When used at a chip-enabled terminal, it is protected by a one-time-use code that changes each time you use it.
What are the benefits of contactless payments?

Contactless payments are fast, easy, and convenient. Simply tap your contactless card on the Contactless Symbol at checkout to pay on-the-go. Just like transactions made with a chip card, each contactless card transaction is accompanied by a one-time code that protects your payment information.

You can still do everything you would do with any other credit or debit card, including adding a tip, getting cash back, and more.

What if a retailer doesn’t offer the contactless payment feature?

Not to worry. You can still use your contactless card at any EMV payment terminal by inserting your card, or by swiping your card at a magnetic stripe terminal. There will always be three ways to use your new card – tap, insert, or swipe.

Do I have to tap my debit or credit card on the contactless-enabled terminal?

No. You don’t have to physically tap your contactless card to the terminal. However, you will need to hold your card within 1-2 inches of the Contactless Symbol on the terminal.

What should I do if I'm prompted for my PIN and I don't know it?

If you don't have your PIN for your contactless card - don't worry! Some merchant terminals require a PIN to process debit and credit card transactions. When this occurs, simply insert your card and select the option to 'bypass PIN.'

You can set up or reset your PIN at any time by calling 1-866-985-2273 for your debit card or 1-888-886-0083 for your credit card.