Bank by Phone with Adel

How Can Adel Help You?

Get quick answers to common banking questions, complete account inquiries, and conduct routine transactions in a secure environment.

• 24/7 account access
• On-the-go convenience
• Transfer funds, get account balances, and review recent transactions
• Quick answers to your common banking questions

Voice Banking Transactions

Adel can help with transactions for the following types of accounts:

Savings and IRA Accounts (Star, Auxiliary, Holiday Club, High Yield Savings)

• Balance and transaction history
• Transfer within account

Checking and Money Market

• Balance and transaction history
• Transfer within account
• Cleared checks

Personal Loans

• Balance and transaction history
• Last and next payment information
• Make a payment from your savings or checking within the same account

Credit Cards

• Balance inquiries
• Last and next Payment information
• Make a payment from your savings or checking within the same account 

Mortgage Loans

• Balance inquiries
• Next payment date
• Make a payment from your savings or checking within the same account

How To Enroll In Voice Banking

• Simply state “check my balance” and Adel will assist you through the enrollment process. You must be calling from a phone number that is listed on your account. Please Note: The number cannot be marked private or blocked in order to activate this service.
• When enrolling in Voice Banking Adel will ask for your account number and access code – since this is your first time say “I don’t have an access code” or press 1 to set your code. This is a one-time set up.

Voice Banking Tips

• When entering numerical information, such as your account number, press # on your phone’s touch pad at the end of each entry, and Adel will know you are done.
• Say “back to the main menu” or “cancel” if you need to start over.
• Say “speak to a representative” to be connected with a Citadel representative.
• Say “back” at any point to repeat the previous step in the call.
• When you need to work with a different member account, you will need to hang up and call back to enter the other 6-digit member account number and access code.
• When setting an access code, you will be authenticated using the phone number you are calling from. 

Need help now? Video chat, call us at (800) 666-0191, chat online, schedule an appointment, or visit any Citadel branch.