Introducing Voice Banking With Adel

Your banking experience just got even easier with Adel!

Your new banking experience is here!

When you call Citadel at (800) 666-0191, Adel will be your first interaction point and replaces the traditional dial-pad menu with a new voice-driven experience to service your call. Once enrolled in Voice Banking, Adel will be able to help you get quick answers to common banking questions, complete account inquiries, and conduct routine transactions.

24/7 Account Access

Access your accounts day or night. We’re here when you need us!

Adel Bank by Phone

Voice Banking

Safely and easily use Adel from your phone. No computer? No problem!

Bank by Phone

Convenience

Get quick answers to common banking questions, complete account inquires, and conduct routine transactions in a secure environment.

Adel Bank by Phone

How Can Adel Help You?

Get quick answers to common banking questions, complete account inquiries, and conduct routine transactions in a secure environment.

  • 24/7 account access
  • On-the-go convenience
  • Transfer funds, get account balances, and review recent transactions
  • Quick answers to your common banking questions

Voice Banking Transactions

Adel can help with transactions for the following types of accounts:

Savings and IRA Accounts (Star, Auxiliary, Holiday Club, High Yield Savings)

  • Balance and transaction history
  • Transfer within account

Checking and Money Market

  • Balance and transaction history
  • Transfer within account
  • Cleared checks

Personal Loans

  • Balance and transaction history
  • Last and next payment information
  • Make a payment from your savings or checking within the same account

Credit Cards

  • Balance inquiries
  • Last and next Payment information
  • Make a payment from your savings or checking within the same account 

Mortgage Loans

  • Balance inquiries
  • Next payment date
  • Make a payment from your savings or checking within the same account

How To Enroll In Voice Banking

  • Simply state “check my balance” and Adel will assist you through the enrollment process. You must be calling from a phone number that is listed on your account. Please Note: The number cannot be marked private or blocked in order to activate this service.
  • When enrolling in Voice Banking Adel will ask for your account number and access code – since this is your first time say “I don’t have an access code” or press 1 to set your code. This is a one-time set up.

Voice Banking Tips

  • When entering numerical information, such as your account number, press # on your phone’s touch pad at the end of each entry, and Adel will know you are done.
  • Say “back to the main menu” or “cancel” if you need to start over.
  • Say “speak to a representative” to be connected with a Citadel representative.
  • Say “back” at any point to repeat the previous step in the call.
  • When you need to work with a different member account, you will need to hang up and call back to enter the other 6-digit member account number and access code.
  • When setting an access code, you will be authenticated using the phone number you are calling from. 

Need help now? Video chat, call us at (800) 666-0191, chat online, schedule an appointment, or visit any Citadel branch.

Best For...
An automated phone experience
Self-service by phone
Saving time
Answers to common banking question

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