Online & Mobile Banking
Online & Mobile Banking
Built for Your Financial Well-Being
Citadel’s Online & Mobile Banking makes it easy to see your account balances, transaction history, and make transfers whenever you need to. You can also open new checking accounts, savings accounts, and loans. Whether you’re using Online Banking in a web browser, or if you download the Citadel Mobile App for your Apple or Android mobile device, you get a single, streamlined view of your finances with everything in one place.
The Citadel Mobile App is also compatible with Apple Watch and other wearable devices, so you can view account balances, recent transactions, and more.
What You Can Do:
Easily pay and manage all your bills in one place. Set up monthly auto-payments or one-time transactions to large companies, major billers, small businesses or individual people like your neighbor, lawn care service, or babysitter.
Manage Your Cards
When you request a replacement credit or debit card, the new card can be digitally issued right away in Online & Mobile Banking, so you can see your new card details, make purchases, and add it to your mobile wallet before the physical card arrives in the mail. You can also make payments, report a card lost or stolen, and add or remove authorized users.
Set Controls & Alerts
With custom account alerts and card controls, you can turn your credit and debit cards on/off, set spending limits for authorized users, manage travel locations, setup transaction alerts, and prevent fraud by disabling certain types of activity. You can also choose when and how you receive notifications.
View Documents & Statements
When you enroll in eStatements, you’ll avoid a $2 paper statement fee and gain online access to your account statements, billing notices, and other secure documents. Choosing the paperless option means you will not receive copies of the selected Account Statements and Account Notices in the mail.
Snap a photo of any check using the camera on your mobile device and get instant access to the funds with no waiting period in most cases. To ensure the security of your mobile deposit, all checks should be endorsed with your signature and 'Citadel Mobile Deposit.’
View Your Credit Score
View your credit score and detailed credit report for free at any time. Get real-time credit monitoring alerts, personalized offers, and use the credit score simulator to see how a purchase or loan you’re considering may affect your score. It gives you the visibility and control you need to make healthy financial decisions.
Build a Budget
Create a savings goal to allocate a certain amount of money from one account to another over time to reach a long-term goal, such as a vacation or a new car. You can also conduct regular financial health checkups, check your spend forecast, and identify opportunities for improvements.
Prioritize Financial Wellness
Financial wellness tools are built directly into Online & Mobile Banking to help improve and maintain your financial health. You’ll get financial health checkups and educational resources on a variety of topics like saving, spending, borrowing, and planning.
Learn more about the new platform.Learn More
See How It Works
Looking for Business Online Banking? We have that, too.Learn More
Frequently Asked Questions
To enroll in Bill Payer, simply click the 'Pay my Bills' option from the main menu and start adding your billers to schedule payments immediately.
Yes, select 'Travel Notices' from the 'Card Services' menu to inform the credit union of your travel plans. You can select your start and end date, which cards you would like to include as well as destination and if Domestic or International travel. You can also manage your scheduled travel notices from this screen.
You can access all features of card controls in the ‘Card Services’ menu of your checking or credit card account history.
Its easy to activate your card, simply follow the steps below. Please note that the activation button will only be displayed for cards that are eligible to be activated.
- Debit Card - select your Checking account and choose 'Card Services'.
- Credit Card - select your credit card and choose 'Card Services'.
You can report all debit and credit cards lost or stolen by accessing the 'Card Services' menu from the account history. You may also request a new card to be sent automatically.
eStatements, Billing Notices, and all additional Documents are accessible through the 'Documents' link under 'Quick Links'. You can also access by choosing 'Documents and Statements' from 3-dot ellipses menu for additional items. You can manage your Preferences and turn off paper statements to save $2.oo per month statement fee.
To manage your paperless settings, please follow these steps:
- Select 'Documents' from the Quick Links menu on the Dashboard in the desktop experience.
- Choose 'Paperless Settings' from the menu.
- For Mobile Banking, choose 'Paperless Settings' from the Documents and Statements menu.
We do not obtain the credit report of any user who is less than eighteen (18) years of age.
You can manage both your Overdraft Protection and Courtesy Pay options in Online & Mobile Banking.
From the 3-dot ellipses menu, choose 'Overdraft Protection'. You are able to select Overdraft Options for your accounts as well as opt in or out of Debit Card Courtesy Pay.
Transactional external accounts are available within the 'Make a Transfer' section. From here you can manage your existing external accounts or add new ones. Navigate to 'External Accounts' where you will see 'Manage' and 'Add Account'. When adding a new account, you can choose from an existing list of financial intuitions and enter your credentials to have your account automatically added.
If you're account cannot be found or you have any issues connecting, we also offer the option to manually add your account by providing details such as routing number and account number. This will take you through the micro-deposit method to validate your account, in which two small deposits will be sent to your external account. Simply scroll to the bottom of the page and select 'Want to connect your account manually? Click here' to manually add your account.
We support Web Connect for QuickBooks, and Web Connect & Express Web Connect for Quicken. Please review the documents below for instructions to re-link your accounts once the upgrade is completed. Also, the dates outlined below correspond to the documents provided.
Your Action Dates:
- 1st Action Date: 5/22/2023
- 2nd Action Date: 05/23/2023
Aggregation Services - Intuit’s aggregation services will be available:
- 3rd Action Date: 05/30/2023
Yes, you can manage your mailing address and change from your Profile, under your login icon image. Then select 'Address' from the User Settings menu. Please note that you will need to change the address back once the desired timeframe has completed.
There are four different phone numbers that Citadel will use to send you alerts or Secure Access Codes. We encourage you to add these to your contacts as the alerts and validation codes are issued. The phone numbers are:
Yes, we will continue to use validation codes as our Multi-Factor Authentication (MFA) method which can be delivered via email, test message or voice message. You can manage your email and phone numbers in your Profile settings.
Below is a list of the supported browsers and mobile operating systems for Online & Mobile banking:
||Mac OS X
|Google Chrome (Current and previous two versions)
|Mozilla Firefox (Current and previous two versions)
|Microsoft Edge (Current and previous two versions)
|Safari (Current and previous two versions)
|Mobile Operating System (OS)||Apple||Andriod|
|iOS 15 and above||Supported||N/A|
|Android 10 and above||N/A||Supported|
Still have questions? Visit our help center.