Manage Your Auto Loan in One Place

Get access to everything you need to manage your Citadel auto loan right here, in one place. Whether you’re making a payment or need to review your loan details, we can help.

Auto Loan Customer Center

Thank you for choosing Citadel as your auto loan lender! We’re excited to help get you on the road and pride ourselves on offering competitive auto loan rates for new and used vehicles. We know the most important thing to our auto customers is getting loan details right at your fingertips. Below is information about making payments, your new account with Citadel and everything we offer to help you manage your loan quickly and easily.

To learn more about Citadel's auto loan rates, used car loan rates, or if you need assistance calculating auto loan payments don't hesitate to contact a representative today!

Payment Options

Whether you have a Citadel account or an account with another financial institution, we offer a number of secure and convenient ways for you to make your payments. Visit our Payments Page for full details on all payment options.

 Loan Payment Options    
 Automatic Recurring or One-Time Payments Pay from another Financial Institution  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 Online and Mobile Banking Payment Online and Mobile Banking Details Enroll Now!
 In Person Payments Find a Citadel Branch   
 Pay by Mail

Mail Payment Address:
P.O. Box 650
Exton, PA 19341

 

Manage your Auto Loan Quickly and Easily

Log in to Online and Mobile Banking to easily manage your auto loan at any time, from anywhere. You can make a payment, view your payment due dates and history, stay updated on payoff information, and manage your account information.

Enroll Now!

If you need immediate help, here are several ways to contact us.

Protect Your Auto Purchase with Citadel's GAP Coverage.

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The Credit Union Difference

At Citadel, we don’t have stockholders. We are a credit union and our fundamental goal is to serve our members. Since you have financed your auto loan with Citadel, you now are a member of the credit union. Every dollar gets reinvested back to you. Citadel not only provides great auto loan rates and low fees, but we also give you personalized service. Now that you are a member, you automatically have access to even more great products and services. In addition, our experienced customer support team can assist you with calculating auto loan payments, discuss any new car loan rates Citadel has to offer and much more.

Your Automatic $5 Savings Share

Every credit union member is required to have a savings share. When you opened your auto loan we gave you a complimentary $5.00 savings share. With only a $5.00 minimum deposit you can enjoy all the benefits of membership. This Savings account represents your “Share” in the credit union, which makes you a part owner of Citadel. You can continue to use this share, but there is no requirement to take any action. If you have any additional questions about this, please contact us.

Why Our Members Matter

Learn more about how a credit union is different from a traditional bank, why our members truly matter, and how they receive the best pricing and service in the area.

Members Matter

We're Much More than Auto Loans

At Citadel, we offer much more than competitive auto loan rates. There are plenty of additional ways Citadel can help you save money and enjoy more financial freedom in your life.

We offer a full suite of personal banking products, including:

Learn more about Citadel's auto loan rates today!

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Frequently Asked Questions

How do I make a payment to a Citadel loan?

There are several ways to make a payment to your Citadel Loan. Visit our Payments page for full details.

 Loan Payment Options    
 Automatic Recurring or One-Time Payments Pay from another Financial Intuition  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 Online and Mobile Banking Payment Online and Mobile Banking Details Enroll Now!
 In Person Payments Find a Citadel Branch   
 Pay by Mail

Mail Payment Address:
P.O. Box 650
Exton, PA 19341

 

Does Citadel offer a tool for calculating auto loan payments?

We do offer a payment calculator under Borrow > Auto & Motorcycle Loans. There will be a link directly under the rates.

 

Who can I contact with Auto Title questions?

For any auto title questions, please feel free to contact us at TitlesAdministration@citadelbanking.com or call us at (800) 666-0191.

Does Citadel offer competitive auto loan rates?

Citadel does offer very competitive auto loan rates. To learn more about our rates, visit our Auto & Motorcycle Loans page.

When will I receive the title once I pay off my auto loan?

You will receive your title within 30 days of paying off your loan. For any auto title questions, please contact us at TitlesAdministration@citadelbanking.com

Does Citadel offer used car loan rates?

Citadel does offer competitive used car loan rates. To view our used car loan rates, visit our Auto & Motorcycle Loans page.

If I want to learn about Citadel's car loan rates, who do I contact?

To find out more about auto loans and rates, any branch or contact center representative should be able to assist. We also provide information on our website under Borrow > Auto & Motorcycle Loans.

Still have questions? Visit our help center.