Manage Your Auto Loan in One Place
Auto Loan Customer Center
Thank you for choosing Citadel as your auto loan lender! We’re excited to help get you on the road. We know the most important thing to our auto customers is getting loan details right at your fingertips. Below is information about making payments, your new account with Citadel and everything we offer to help you manage your loan quickly and easily.
Payment Options
Whether you have a Citadel account or an account with another financial institution, we offer a number of secure and convenient ways for you to make your payments. Visit our Payments Page for full details on all payment options.
| Loan Payment Options | ||
| Automatic Recurring or One-Time Payments | Pay from another Financial Institution | Set up Auto Pay with Citadel |
| Debit Card or eCheck Payment | Debit Card or eCheck Options | Pay Now! |
| Online and Mobile Banking Payment | Online and Mobile Banking Details | Enroll Now! |
| In Person Payments | Find a Citadel Branch | |
| Pay by Mail |
Mail Payment Address: |
Manage your Loan Quickly and Easily
Log in to Online and Mobile Banking to easily manage your auto loan at any time, from anywhere. You can make a payment, view your payment due dates and history, stay updated on payoff information, and manage your account information.
Protect Your Auto Purchase with Citadel's Extended Warranty and GAP Coverage.
Learn MoreThe Credit Union Difference
At Citadel, we don’t have stockholders. We are a credit union and our fundamental goal is to serve our members. Since you have financed your loan with Citadel, you now are a member of the credit union. Every dollar gets reinvested back to you. Citadel not only provides great rates and low fees, but we also give you personalized service. Now that you are a member, you automatically have access to even more great products and services.
Your Automatic $5 Savings Share
Every credit union member is required to have a savings share. When you opened your auto loan we gave you a complimentary $5.00 savings share. With only a $5.00 minimum deposit you can enjoy all the benefits of membership. This Savings account represents your “Share” in the credit union, which makes you a part owner of Citadel. You can continue to use this share, but there is no requirement to take any action. If you have any additional questions about this, please contact us.
Why Our Members Matter
Learn more about how a credit union is different from a traditional bank, why our members truly matter, and how they receive the best pricing and service in the area.
We're Much More than Auto Loans
At Citadel, we offer much more than auto loans. There are plenty of additional ways Citadel can help you save money and enjoy more financial freedom in your life.
We offer a full suite of personal banking products, including:
Ready to trade-in and shop for a new vehicle?
Get Pre-ApprovedFrequently Asked Questions
If you have received a letter regarding your auto loan and your insurance coverage, Citadel most likely needs proof of auto insurance or proof of adequate insurance coverage. In the event that we do not get confirmed coverage, Citadel will force-place insurance on the vehicle. To enter your insurance information, you can visit www.myloaninsurance.com.
There are several ways to make a payment to your Citadel Loan. Visit our Payments page for full details.
| Loan Payment Options | ||
| Automatic Recurring or One-Time Payments | Pay from another Financial Intuition | Set up Auto Pay with Citadel |
| Debit Card or eCheck Payment | Debit Card or eCheck Options | Pay Now! |
| Online and Mobile Banking Payment | Online and Mobile Banking Details | Enroll Now! |
| In Person Payments | Find a Citadel Branch | |
| Pay by Mail |
Mail Payment Address: |
For any auto title questions, please feel free to contact us at TitlesAdministration@citadelbanking.com or call us at (800) 666-0191.
You will receive your title within 30 days of paying off your loan. For any auto title questions, please contact us at TitlesAdministration@citadelbanking.com.
Still have questions? Visit our help center.
