Manage Your Auto Loan in One Place

Get access to everything you need to manage your Citadel auto loan right here, in one place. Whether you’re making a payment or need to review your loan details, we can help.

Auto Loan Customer Center

Thank you for choosing Citadel as your auto loan lender! We’re excited to help get you on the road. We know the most important thing to our auto customers is getting loan details right at your fingertips. Below is information about making payments, your new account with Citadel and everything we offer to help you manage your loan quickly and easily.

Payment Options

Whether you have a Citadel account or an account with another financial institution, we offer a number of secure and convenient ways for you to make your payments. Visit our Payments Page for full details on all payment options.

 Loan Payment Options    
 Automatic Recurring or One-Time Payments Pay from another Financial Intuition  Set up Auto Pay with Citadel
 Debit Card or eCheck Payment Debit Card or eCheck Options Pay Now!
 Online and Mobile Banking Payment Online and Mobile Banking Details Enroll Now!
 In Person Payments Find a Citadel Branch   
 Pay by Mail

Mail Payment Address:
P.O. Box 650
Exton, PA 19341


Manage your Loan Quickly and Easily

Log in to Online and Mobile Banking to easily manage your auto loan at any time, from anywhere. You can make a payment, view your payment due dates and history, stay updated on payoff information, and manage your account information.

Enroll Now!

If you need immediate help, here are several ways to contact us.

Protect Your Auto Purchase with Citadel's Extended Warranty and GAP Coverage.

Learn More

The Credit Union Difference

At Citadel, we don’t have stockholders. We are a credit union and our fundamental goal is to serve our members. Since you have financed your loan with Citadel, you now are a member of the credit union. Every dollar gets reinvested back to you. Citadel not only provides great rates and low fees, but we also give you personalized service. Now that you are a member, you automatically have access to even more great products and services.

Your Automatic $5 Savings Share

Every credit union member is required to have a savings share. When you opened your auto loan we gave you a complimentary $5.00 savings share. With only a $5.00 minimum deposit you can enjoy all the benefits of membership. This Savings account represents your “Share” in the credit union, which makes you a part owner of Citadel. You can continue to use this share, but there is no requirement to take any action. If you have any additional questions about this, please contact us.

Why Our Members Matter

Learn more about how a credit union is different from a traditional bank, why our members truly matter, and how they receive the best pricing and service in the area.

Members Matter

We're Much More than Auto Loans

At Citadel, we offer much more than auto loans. There are plenty of additional ways Citadel can help you save money and enjoy more financial freedom in your life.

We offer a full suite of personal banking products, including:

Ready to trade-in and shop for a new vehicle?

Get Pre-Approved

Frequently Asked Questions

What do I do if I receive a letter regarding my auto insurance?

If you have received a letter regarding your auto loan and your insurance coverage, Citadel most likely needs proof of auto insurance or proof of adequate insurance coverage. In the event that we do not get confirmed coverage, Citadel will force-place insurance on the vehicle. To enter your insurance information, you can visit

How do I make a payment to a Citadel loan?

There are several ways to make payments to your Citadel loan. Visit our Make a Payment page to learn about all the ways you can make payments to Citadel.

Who can I contact with Auto Title questions?

For any auto title questions, please feel free to contact us at or call us at (800) 666-0191.

When will I receive the title once I pay off my auto loan?

You will receive your title within 30 days of paying off your loan. For any auto title questions, please contact us at

Still have questions? Visit our help center.