Manage Your Auto Loan in One Place
Auto Loan Customer Center
Thank you for choosing Citadel as your auto loan lender! We’re excited to help get you on the road and pride ourselves on offering competitive auto loan rates for new and used vehicles. We know the most important thing to our auto customers is getting loan details right at your fingertips. Below is information about making payments, your new account with Citadel and everything we offer to help you manage your loan quickly and easily.
In addition, Citadel also offers a Skip-a-Pay program. With Citadel’s Skip-a-Pay, you can skip your loan payment for the next month it’s due. It’s easy to skip payments yourself through Online Banking or the Citadel Mobile App. Contact us to find out if you have an eligible loan today!
To learn more about Citadel's auto loan rates, used car loan rates, or if you need assistance calculating auto loan payments don't hesitate to contact a representative today!
Payment Options
Whether you have a Citadel account or an account with another financial institution, we offer a number of secure and convenient ways for you to make your payments. Visit our Payments Page for full details on all payment options.
| Loan Payment Options | ||
| Automatic Recurring or One-Time Payments | Pay from another Financial Institution | Set up Auto Pay with Citadel |
| Debit Card or eCheck Payment | Debit Card or eCheck Options | Pay Now! |
| Online and Mobile Banking Payment | Online and Mobile Banking Details | Enroll Now! |
| In Person Payments | Find a Citadel Branch | |
| Pay by Mail |
Mail Payment Address: |
Manage your Auto Loan Quickly and Easily
Log in to Online and Mobile Banking to easily manage your auto loan at any time, from anywhere. You can make a payment, view your payment due dates and history, stay updated on payoff information, and manage your account information.
Protect Your Auto Purchase with Citadel's GAP Coverage.
Learn MoreThe Credit Union Difference
At Citadel, we don’t have stockholders. We are a credit union and our fundamental goal is to serve our members. Since you have financed your auto loan with Citadel, you now are a member of the credit union. Every dollar gets reinvested back to you. Citadel not only provides great auto loan rates and low fees, but we also give you personalized service. Now that you are a member, you automatically have access to even more great products and services. In addition, our experienced customer support team can assist you with calculating auto loan payments, discuss any new car loan rates Citadel has to offer and much more.
Your Automatic $5 Savings Share
Every credit union member is required to have a savings share. When you opened your auto loan we gave you a complimentary $5.00 savings share. With only a $5.00 minimum deposit you can enjoy all the benefits of membership. This Savings account represents your “Share” in the credit union, which makes you a part owner of Citadel. You can continue to use this share, but there is no requirement to take any action. If you have any additional questions about this, please contact us.
Why Our Members Matter
Learn more about how a credit union is different from a traditional bank, why our members truly matter, and how they receive the best pricing and service in the area.
We're Much More than Auto Loans
At Citadel, we offer much more than competitive auto loan rates. There are plenty of additional ways Citadel can help you save money and enjoy more financial freedom in your life.
We offer a full suite of personal banking products, including:
Learn more about Citadel's auto loan rates today!
Get StartedFrequently Asked Questions
There are several ways to make a payment to your Citadel Loan. Visit our Payments page for full details.
| Loan Payment Options | ||
| Automatic Recurring or One-Time Payments | Pay from another Financial Intuition | Set up Auto Pay with Citadel |
| Debit Card or eCheck Payment | Debit Card or eCheck Options | Pay Now! |
| Online and Mobile Banking Payment | Online and Mobile Banking Details | Enroll Now! |
| In Person Payments | Find a Citadel Branch | |
| Pay by Mail |
Mail Payment Address: |
Still have questions? Visit our help center.
