Make your loan payment safely and securely.

Thank you for choosing Citadel as your lending partner. We offer several ways to pay your loan.

Thank you for choosing Citadel! Whether you have a Citadel account or an account with another financial institution, we offer a number of secure and convenient ways for you to make your payments. Choose which type of payment you are looking to make below and we'll walk you through the different options available.

Automatic Recurring or One-Time Payments

How do I set up recurring loan payments from another financial institution?

To set up payments from an outside financial institution, you will need Citadel's routing number: 231380104. You will also need your Citadel account number. There are two easy ways to find your account number:

 

Billing Statement

Right at the top of your billing statement you can find your account number. This is also used to Enroll in Online and Mobile Banking. View the example below for reference.

 

Online and Mobile Banking:

  • Login to Online Banking
  • Select the loan you would like to review
  • At the top of the Loan History, you will see all account details, including your account number.

 

How do I set up an automatic loan payments with Citadel?

We offer a couple of ways to set up recurring loan payments with Citadel.

 

Online Banking

Using Online Banking, you can add your external accounts and schedule your payment to recur every month or as a one time payment. Here are the steps to add your external account:

  • After logging in Select Transfer Funds > External Account.
  • Enter the account details for the account you are adding
  • Two small micro deposits will be made into the account you have added within 2 business days. Once you receive the two micro deposits in your External Account, log back into Online Banking and select '“Verify External Account”'
  • To activate your Account, click on the link provided to view the list of your outstanding requests. You will need to know the amounts of both micro deposits to verify your External Account. You will not be able to make transfers to/from this External Account until your micro deposits have been verified.

 

Recurring Payment Form

You can also complete our Recurring Automatic Payment Form and send it to us:

  • By Fax: 610-466-6419 (ATTN: Payments Support)
  • By Mail: 520 Eagleview Boulevard, Exton, PA 19341
  • In person at any Citadel branch

 

Still have questions? Contact Us.

Debit Card or eCheck Payment

How do I make a loan payment using my debit card or eCheck?

Citadel offers an online payment option for your loan using another institution's debit card or eCheck. This is a great option if you need to make a payment right away. Payments are accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 p.m. every day.

 

Please use the full account number as it appears on your Billing Statement to complete your payment: Example: 0000123456-0001

 

Make your secure payment now!

Still have questions? Contact Us.

Payments using Online and Mobile Banking

How do I make loan payments using Citadel's Online and Mobile Banking?

Citadel’s Online and Mobile Banking is the easiest and most flexible payment option. Once enrolled, you can schedule your loan payment from any financial institution or pay directly from your existing Citadel account.

 

Existing account holders:

As an existing Citadel account holder, making your loan payment is simple and easy! Just select 'Loan Payment' from the main menu.

  • Choose your 'From' account in the drop down menu
  • Then select your loan account in the 'To' field. Use the drop down to choose the payment type you would like to make. Available Payment Types vary by loan. You may edit the payment amount, however, the amount may not be less than the minimum payment due.
  • Click or tap 'Submit'.
  • You will receive a confirmation screen once the payment has been submitted.

 

Adding and Transferring from an External Account:

Using Online Banking, you can add your external accounts and schedule your payment to recur every month or as a one time payment. Once your External Account is added, it will appear in your account list. Here are the steps to add your external account:

  • After logging in Select Transfer Funds > External Account.
  • Enter the account details for the account you are adding
  • Two small micro deposits will be made into the account you have added within 2 business days. Once you receive the two micro deposits in your External Account, log back into Online Banking and select '“Verify External Account”'
  • To activate your Account, click on the link provided to view the list of your outstanding requests. You will need to know the amounts of both micro deposits to verify your External Account. You will not be able to make transfers to/from this External Account until your micro deposits have been verified.

 

IMPORTANT: Your six-digit account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Statement. See example below.

Please note that you will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000.

Where can I find my loan payment amount and due date in Online and Mobile Banking?

Your loan Due Date is shown on the Account Overview screen as soon as you login.  You can access your Loan Payment amount from the loan account details screen. Simply select the loan you would like to review to see loan details including payment amount, interest rate, last payment date and more.

How do I enroll for Mobile Banking?

Simply download the app from the Google Play or iTunes store and click the enroll option.

Payments in Person

How can I find a branch to make my loan payment?

Citadel is just around the corner, so banking with us is always convenient! We gave several locations. Stop by any Citadel branch to make your payment. We would love to see you!


Our Branch Locator tool is built to help you find a location near you quickly and easily. Or view a list of all our locations.

 

Still have questions? Contact Us.

Payments by Mail

Where do I mail my Citadel loan payment?

Please send your Citadel loan payments to:

Citadel
P.O. Box 650
Exton, PA 19341

 

Still have questions? Contact Us.

If you need immediate help, here are several ways to contact us.