
Easy to Manage Banking
“Citadel makes it easy to manage everything from the comfort of my living room couch. The ease of moving funds to accounts and paying a loan installment is simple and secure, and the rate I receive was better then most.”
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Easy & Secure Loan Payments
Citadel offers several convenient options to make payments on auto loans, personal loans, and mortgages. You can also find out if you're eligible to Skip-a-pay!
Never miss a payment due date when you set up automatic payments. With Online Banking and the Citadel Mobile App, setting up automatic payments is fast, easy, and secure.
You can setup recurring payments from a Citadel account or from one of your accounts at another financial institution. Watch the videos below to see how it works.
Make a one-time payment or set up recurring payments using an online bill payment tool from another bank or credit union. Simply follow your bank or credit union's instructions for setting up online payments. You will need Citadel's routing number: 231380104.
TIP: Your most recent billing statement will contain the information you need to set up online payments.
Need to make a payment quickly? Our Express Pay options are designed to help you make a one-time payment as fast as possible with a debit or eCheck. Please note: A fee applies to each of these payment methods.
Express Pay Options | How to Pay | Fee Applied |
Online | Pay Now | $2.75 |
Self-Pay by Phone | Call (877) 909-5685 | $2.95 |
Pay by Phone with a Representative | Call (800) 666-0191 | $5.50 |
Mail your payments to:
Citadel Loan Payments
P.O. Box 650
Exton, PA 19341
Include your billing statement coupon with your check, if available. If it is not available and you are paying with a non-Citadel check, please add your Citadel account number on the Memo line.
Make your payment in-person at any of our convenient branch locations using our free, self-serve Citadel Express Banking. If you need assistance, a member of our team will be happy to help during business hours. Find a branch near you today!
Citadel is just around the corner, so banking with us is always convenient! We gave several locations. Stop by any Citadel branch to make your payment. We would love to see you!
Our Branch Locator tool is built to help you find a location near you quickly and easily. Or view a list of all our locations.
Citadel’s Online & Mobile Banking is the easiest and most flexible way to pay your auto loan online. Once enrolled, you can schedule your loan payment from any financial institution or pay directly from your existing Citadel account.
Using Online & Mobile Banking, you can add your external accounts and schedule your payment to recur every month or as a one-time payment. Once your External Account is added, it will appear in your account list. Here are the steps to add your external account:
IMPORTANT: Your six-digit account number is required to enroll in Online & Mobile Banking. You can find your account number on your Billing Statement. Please note: You will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000. See example below (click to enlarge).
Need to pay bills online? Citadel offers an online payment option for your loan using another institution's debit card or eCheck. This is a great option if you need to make a payment right away. Payments are accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 p.m. every day. Make a payment now!
Please use the account number (without the leading zeros or suffix) as it appears on your Billing Statement to complete your payment: Example: 123456
Please note: A fee applies to each of these payment methods.
Express Pay Option | How to Pay | Fee Applied |
Online | Pay Now | $2.75 |
Self-Pay by Phone | Call (877) 909-5685 | $2.95 |
Pay by Phone with a Representative | Call (800) 666-0191 | $5.50 |
Using Online and Mobile Banking, you can add your external accounts and schedule your payment to recur every month or as a one-time payment. We've partnered with Plaid, to allow you to instantly link your external account and start making payments immediately. Here are the steps to add your external account:
✔ Instant account authentication (no micro deposits)
✔ Schedule automatic recurring payments each month with ACH
We offer a couple of ways to set up recurring loan payments with Citadel.
Online Banking:
Using Online Banking, you can add your external accounts and schedule your payment to recur every month or as a one time payment. Here are the steps to add your external account:
Or visit in person at any Citadel branch
Using Online and Mobile Banking, you can add your external accounts and schedule your payment to recur every month or as a one-time payment. We've partnered with Plaid, to allow you to instantly link your external account and start making payments immediately. Here are the steps to add your external account:
IMPORTANT: Your six-digit account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Statement. Please note: You will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000. See example below (click to enlarge).
To qualify for Skip-a-Pay, your loan must meet the following requirements:
To skip a payment in Online and Mobile Banking:
If you have multiple auto loans with different ownership you will need to utilize the switch account feature to access other loans.
Still have questions? Contact Us.