Log in
Securing Your Accounts
Security
Are You Seeing Suspicious Activity on Your Accounts?
Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.
We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.
Let’s Fight Fraud Together
With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.
Trending Scams & Recent Alerts
How to Identify & Avoid Fraud Attacks
Unfortunately, criminals are always trying new ways to collect your information and steal your identity. Check out these recent scams and learn some ways to protect yourself from them.
How to Spot Fake Contractor Scams
Don't let a fake contractor turn your dream home into a nightmare. Learn the red flags to spot so you can avoid costly home improvement scams.
How to Identify Fake Job Postings & Employment Scams
Spotting a fake job ad can be tricky, but knowing the signs is your best defense. Read on to learn how to identify and avoid common employment scams.
Beware of One-Time Password Scams
One-time passwords (OTPs) are security features that send a code to the registered mobile number or email of an individual to secure a transaction. Unfortunately, fraudsters have found ways to commit OTP fraud to steal funds. Learn what to be on the lookout for.
