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Securing Your Accounts
Security
Are You Seeing Suspicious Activity on Your Accounts?
Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.
We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.
Let’s Fight Fraud Together
With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.
Trending Scams & Recent Alerts
Beware of One-Time Password Scams
One-Time Passwords are a security feature designed to authenticate a transaction or a user’s login, but unfortunately fraudsters are creating scams to use them to steal your money.
Romance Scams
Romance scams, also known as online dating scams, involve scammers taking advantage of hopeful singles. These scams are becoming increasingly prevalent so knowing what to lookout for will help you or a loved one avoid becoming a victim.
Scams Targeting Older Adults
According to the AARP, older adults lose an estimated $28.3 billion to scams each year. Staying vigilant can help prevent these scams from taking place. Check out these 5 scams older adults should be on the lookout for.
Credit Card Security Features
Americans make countless credit card transactions every day which can leave your card vulnerable to all types of fraud and scams. Luckily almost all credit cards are equipped with security features you can use to safeguard your card. Check out our top ways to keep your card safe.
