Securing Your Accounts
Security

Are You Seeing Suspicious Activity on Your Accounts?
Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.
We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.


Let’s Fight Fraud Together
With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.
Trending Scams & Recent Alerts

Beware of One-Time Password Scams
One-time passwords (OTPs) are security features that send a code to the registered mobile number or email of an individual to secure a transaction. Unfortunately, fraudsters have found ways to commit OTP fraud to steal funds. Learn what to be on the lookout for.

Small Business Security & Privacy Tips
Make sure your business and its employees are protected from scammers and cybercriminals. Check out these tips on how to safeguard your accounts and how to spot fraud before it’s too late.

Credit Card Security Features
Learn how to keep your credit cards secure with intuitive security tools like card controls, real-time alerts, fraud protection plans, and more.

Common Social Media Marketplace Scams
Social media can be a great place to find deals, but fraudsters also use those platforms for scams. Learn what red flags to be on the lookout for next time you’re shopping on a social media website.