Securing Your Accounts

Staying vigilant against scams is the best way to protect your assets.


security center

Are You Seeing Suspicious Activity on Your Accounts?

Citadel is dedicated to protecting the privacy and security of our members. If you think you may have been the target of a potential scam or are seeing fraudulent charges on your account(s), please contact us immediately at (800) 666-0191, visit a branch, or speak to a representative virtually via Video Chat.

We also recommend that you immediately turn off any debit or credit cards associated with your account through Online & Mobile Banking, continue to closely monitor your credit, and set up custom account alerts to ensure no other fraudulent transactions are taking place.

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Fraudsters targeting Citadel members alert

Let’s Fight Fraud Together

With fraudsters working around the clock to hack into your accounts, keeping your financial and personal information secure has become a full-time job. That’s why Citadel will always work with you to fight against fraud. Below you’ll find helpful information on what you can do to prevent fraud, how exactly Citadel protects your accounts, and the types of scams that are currently being used today.

What You Can Do to Prevent Fraud +

What You Can Do to Prevent Fraud +

While Citadel does everything it can to protect your information, please keep in mind there are many simple things you can do to help safeguard your personal information as well. Here, you’ll find tips and advice on what you can do to make sure your accounts are protected and how to identify and report suspicious activity on your accounts before it’s too late.

What We Do to Protect You +

What We Do to Protect You +

At Citadel, your security is our top priority. We employ numerous tactics to keep your confidential information protected, from our Online & Mobile Banking security tools to our constant monitoring of our website and mobile apps’ security. Here, you’ll see exactly what we do to combat banking fraud/scams and how we keep your financial information safe.

Types of Scams +

Types of Scams +

Becoming familiar with the various types of financial scams will help you better prepare and defend yourself against them. Here, you’ll learn about the most common types of scams being used today and tips/advice on how to best protect your accounts. Be sure to check back often to see what new types of scams are on the rise.

Trending Scams & Recent Alerts

Small Business Security & Privacy Tips

How To Protect Your Business from Scams & Cyber Threats

Scammers target businesses and their employees in a variety of ways to try and gain access to personal financial information. Here are some common scams and red flags to know.


A person holding a smart phone working on a computer

Beware of One-Time Password Scams

One-Time Passwords are a security feature designed to authenticate a transaction or a user’s login, but unfortunately fraudsters are creating scams to use them to steal your money.


A couple looking at a phone

5 AI Scams to Be Aware Of

Many people have fallen victim to Artificial Intelligence scams and have lost thousands of dollars. Here's 5 recent AI scams to be aware of and a few tips for protecting yourself.


A woman working on a laptop

How to Protect Yourself from Impersonation Scams

Impersonator scams are when fraudsters try to trick victims into thinking they’re from a trusted organization to take your money. Here are the 3 most common types to look out for.