Switch to CitadelYou Deserve to Love Where You Bank

Switching is simple and we'll help every step of the way.

It's Easy to Get Started at Citadel

It only takes a few minutes to switch and discover a better way to bank. Here's how.

01

Open An Account

Choose your account and open online, over the phone, or in person. All you'll need is a government-issued I.D. and a $1 deposit.

Open Account

02

Download the Citadel App

Enroll in Online & Mobile Banking, set up alerts, and take control of your money.

Download the app

03

Set Up Direct Deposit

Move your direct deposit(s) to your Citadel account in Online Banking with our easy-to-use tool.

Get Started

04

Move Your Payments

Easily transfer bills, subscriptions, and automatic payments to your new account in Online Banking.

Log In

05

Enjoy Better Banking

You're all set! Experience better rates, fewer fees, personal support, and even more member benefits.

Explore Benefits


Who Can Join?

Citadel proudly serves people and businesses who live, work, worship, or operate in Pennsylvania, Delaware, Ohio, New Jersey, New York, Maryland, and West Virginia.

Not sure if you're eligible? Check below.

Ready to Join?

Your journey to membership starts by checking your eligibility.

PA, DE, NJ, NY, OH, MD, WV

Note: After joining, you may remain a member even if you move outside of our service area.

Need Help Switching?

We’re here to make this easy.

How to switch your direct deposit.

Switching checklist & resources

What to update & who to notify

Fraud protection & account security

Get Support

Already a Member?

Log in to access tools that make switching even easier.

Direct Deposit Manager

Account Alerts

Bill Pay

Card Controls & More

Log In

What Makes Us Different

As a member-owned credit union, we don’t answer to shareholders. We answer to you.

Better Rates & Fewer Fees

From savings to certificates, money market to mortgages, and everything in between, Citadel offers consistently competitive rates, no hidden or monthly fees, and real rewards to help you grow.

Online & Mobile Banking

Bank how and where you want with confidence. Online Banking and the Citadel App make it easy to check account balances, make transfers, see you credit score and more whenever and wherever you need to.

Real Human Support

From everyday checking, loans to help meet your goals, and long-term financial planning, we’re here to help with trusted guidance and solutions tailored to your needs

Community Outreach

Citadel has a strong track record of making a difference for the people we serve. Through the Citadel Cares program, Citadel donates funds and volunteer support to non-profits and charities across Greater Philadelphia.

What We Do to Protect You

We use advanced fraud monitoring, data encryption, and security tactics to keep your confidential information and accounts protected 24/7.

Need Help Switching?

Contact us today and we'll walk you through the process step-by-step.

Download the Citadel Mobile App to get started!

Download on Apple App Store, button Get it on Google Play, button

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