Introducing Citadel Member Perks

Member Perks is an exclusive program that offers Citadel members cash back for everyday purchases made at participating retailers.

Citadel Member Perks

Citadel Member Perks

Enjoy Member Perks Built for You

At Citadel Credit Union, we are committed to providing value to our members to help you on your journey to building financial strength. That’s why we’re introducing a new Member Perks program—to provide you with special cash back offers for your everyday purchases.

Member Perks allows you to earn cash back automatically, in the form of a statement credit, when you shop at participating retailers.

How does Member Perks work?

You’ll receive an email from time to time with special cash back offers from participating retailers. Simply use your credit or debit card in-store or online to earn up to 15% cash back for each qualifying transaction. These offers are tailored for you, so you can earn cash back when you shop at participating retailers.

How do I earn cash back?

It’s easy! Your cash back earned will be automatically applied in the form of a statement credit to your credit card or checking account for your debit transactions within 72 hours after your qualifying transaction. No action is needed on your part to redeem your cash back.

Introducing Citadel Video Connect

Chat face-to-face with a Citadel Video Specialist in a secure environment from the comfort of home on your laptop, desktop computer, or mobile device using the Citadel Video Connect app. Please be sure to have your photo ID ready prior to beginning the call. Choose Video Connect above, or learn more about our Video Banking options.

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Member Perks Frequently Asked Questions

How will I receive Member Perks?

You'll automatically receive an email if you are eligible for Member Perks offers. Offer emails will be sent on Tuesdays.

If you're interested in receiving Member Perks emails, please make sure your email is up to date in Online & Mobile Banking.

What kinds of offers will I receive?

If you are eligible for Member Perks, you could receive offers from participating retailers. Cash back offers will vary based on transactions made with your Citadel debit or credit card and may change from time to time.

When and how will I receive the incentive from the offer?

Earned cash back will be issued in the form of a statement credit within 72 hours of making a qualifying purchase.

If I receive an offer from Member Perks, which Citadel card should I use to receive my cash back credit?
You can use any of your Citadel debit or credit cards at participating retailers to earn cash back for our Member Perks program.
Do I need to opt in to receive offers from Member Perks?
No, you don’t need to opt in to our Member Perks program. You'll automatically receive an email if you are eligible for an offer. If you are interested in receiving Member Perks offer emails, please make sure your email is up to date in Online & Mobile Banking.

Still have questions? Visit our help center.