We've made a few changes to the way you pay bills in Online & Mobile Banking.
You may remember we upgraded to a new version of Online & Mobile Banking earlier this year, and after gathering your feedback, we've made updates to:
Make it easier to pay multiple bills at once with different amounts, payment dates, and payment methods
Reduce the amount of time and number of clicks it takes to pay a bill
Create or modify autopayments for bills
Create or modify recurring bill payments
Try it out for yourself the next time you log in! Here's what you should know:
Once you log in, select Pay My Bills in the browser version, or Pay in the app.
The Smart View tab shows a snapshot of your recently scheduled, processing, and processed payments, plus any eBills that are past due or coming soon.
Use the Pay Bills tab to (…you guessed it!) pay bills and schedule payments.
Say Hello to Enhanced Digital Banking
We launched a major upgrade designed to empower you with the tools you need to build financial strength. We understand that empowering you means putting you in control of managing your accounts as easily as possible. That’s why we upgraded our Online & Mobile Banking platforms to include everything you already love, plus customized dashboards, free credit score monitoring, self-serve balance transfers, custom account alerts, card controls and more – all from one secure platform. You get more – without doing more. Visit Citadelbanking.com/EmpowerYou for the latest updates.
Introducing Citadel Business Banking
Citadel Credit Union officially launched its new Business Banking division on August 1. To expand upon existing offerings for business members, we’re proud to officially introduce our new team and full suite of Business Banking products and services to the local business community.
To support this launch, you’ll notice a new Business section on our website with information, tools, and resources specifically for business members. The existing content for personal banking remains in a separate Personal tab, so you still have access to all your banking, saving, and borrowing needs.
We’re excited to announce a few changes to the Citadel website! You'll notice a new look-and-feel on the homepage, in addition to the new features listed below!
Online & Mobile Banking Login: The login will remain at the top of our website, in the same location, along with search. However, the login box will now display larger so you can enter your credentials or get help with access, just as you do today.
New navigation for Business Banking: Intuitive navigation for quick, easy access to both Personal and Business products and services.
Enhanced Mobile Experience: Streamlined mobile experience with optimized navigation for your mobile device.
Financial Wellness: We’ve added featured articles to help build your financial strength.
The homepage URL (CitadelBanking.com) will not change, and none of the existing pages or tools will be removed.
Introducing Teen Debit Accounts
When it’s time for your teenager to get an intro to everyday spending, you can start strong with a free debit card that’s all their own. Citadel’s Teen Debit Accounts are designed to encourage teachable moments and help families practice spending and saving together.
Starting at age 13, teens are eligible for their own account with joint ownership shared by a parent or guardian. You can easily setup direct deposit for paychecks from a summer job, or send and receive payments from friends and family when you connect the card to cash apps like Venmo, PayPal, or Zelle.
Adel replaces the traditional dial-pad menu with a new voice-driven experience. You can talk to Adel and get answers quickly and easily while you're on the go. To learn more, visit CitadelBanking.com/Adel
We Want to Hear From You!
We are always striving to improve your experience and would love your feedback. Please let us know how we're doing at any time!
Depositing checks from your mobile device is fast, easy, and secure with Citadel’s Mobile Deposit.
“I've been with Citadel since 2000. I have never been with a credit union that's as easy to access, or is as customer-centric and friendly. I love the Bill Payer and haven't written a check in years. It's always a pleasure to walk into my branch or use the drive-up window. Every employee I've ever encountered has been exceptional. I would recommend these folks to anyone who is frustrated with their bank. You'll never leave. ”
“I love banking with citadel. Mobile banking is so convenient and easy. I wouldn't bank anywhere else. I've never had a problem with anything. The representatives are wonderful when I've needed to call.”
“As missionaries in Brazil for 10 months a year, banking online with Citadel is so easy and a great help to us. Their customer service has proven to be amazing!”
“I have been a Citadel member 20+ years. I have never had a an issue that was not handled immediately. The customer service is amazing! Online Banking is super simple and easy to use. I do 90% of my banking online or using the Citadel app. Anytime banking conversations arise I praise Citadel and try to convert all my friends and family to Citadel!”
“The website is easy to use for both my account information and to find general information about Citadel. I also use the mobile app, which is also very intuitive to use.”
“I find it very easy and convenient to check our account, which I do often. I love Online Banking and the convenience it offers, plus the fact that I am able to so 24/7.”
“I first opened my account with Citadel when I was working in Kennett Square 17 years ago. After 17 years I still have my account with Citadel. Great customer service, and their Online Banking is AWESOME.”
“I have been with Citadel since 1990 and have had nothing but great experiences and great service. Their Online Banking tools have made banking a dream. Citadel strives to improve services all the time. I will never bank anywhere else.”
“Citadel is a very good provider of banking services in Montgomery and Chester County. I have been with them for over 20 years. I do most of my banking online. The interest rates are very competitive, and customer service has always been very good. I highly recommend Citadel.”
You can easily set nicknames for all of your accounts in Online and Mobile Banking. Nicknames display on your Account Overview screen and help you identify accounts more quickly and easily!
Follow these quick steps to set up nicknames:
Navigate to the account you'd like to make a nickname for, in the details tab select the edit button in the 'Account Nickname' field.
Enter a new name and click save when you are finished!