Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I make a loan payment using my debit card or eCheck?

Frequently Asked Question

Need to pay bills online? Citadel offers an online payment option for your loan using another institution's debit card or eCheck. This is a great option if you need to make a payment right away. Payments are accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 p.m. every day. Make a payment now!

Please use the account number (without the leading zeros or suffix) as it appears on your Billing Statement to complete your payment: Example: 123456 

Please note: A fee applies to each of these payment methods.

Express Pay Option How to Pay  Fee Applied
Online Pay Now $2.75
Self-Pay by Phone Call (877) 909-5685 $2.95
Pay by Phone with a Representative Call (800) 666-0191 $5.50

Make your secure payment now!

Simple and Fast - Make A Payment Now.

Pay with Debit Card or eCheck