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Citadel Skip-a-Pay FAQs
Skip-a-Pay Frequently Asked Questions
Review our frequently asked questions below to get quick answers and tips on using Citadel's new Skip-a-Pay in Online and Mobile Banking.
Frequently Asked Questions
To qualify for Skip-a-Pay, your loan must meet the following requirements:
- All loan and deposit accounts must be in good standing. No accounts may have a negative balance, and all loans must be current at the time of the request (grace period does not apply).
- You may not have any charge offs, bankruptcy filings, or repossession against the credit union.
- You can skip any eligible loan one time every six months. If you have multiple loans that are eligible, each loan will be on separate cycles depending on if/when they were last skipped.
- You are able to request to skip a payment up until 11:59 pm of the loan due date. The earliest Skip-a-Pay can be requested is after you make your payment for the month prior to the month you want to skip.
Still have questions? Learn More about Skip-a-Pay.