Congratulations on your new Citadel Credit Card!

Choose below if you are a current or new Citadel customer and we'll walk you through your payment options.

New to Citadel? Here are some payment options.

You can set up recurring automatic payments, and make payments from another financial institution or through another institution’s online banking.

Citadel’s routing number is 231380104.

  • Pay quickly with a debit card or electronic check.
  • Stop by one of our convenient branch locations and make a payment.
  • Send us your payment through the mail.

How to Set Up Recurring Automatic Payments with Citadel

You can also set up a recurring transfer from another financial institution through Online Banking, so the same payment amount is made on the same day of every month.

Or, if you’re not signed up for Online Banking, you can complete the Recurring Automatic Payment Form and send it to us:

  • By Fax: 610-466-6419 (ATTN: Payments Support)
  • By Mail: 520 Eagleview Boulevard, Exton, PA 19341
  • In person at any Citadel branch

You may need Citadel’s routing number if you are setting up payments in another financial institution. Citadel’s routing number is 231380104.

Debit Card or Electronic Check

Citadel offers you an option if you need to make a payment right away. For a minimal fee, you can pay by debit card or transfer funds from another financial institution by authorizing an electronic check. Make your secure payment now.

How to Pay with a Debit Card or Electronic Check

It’s simple and fast. Visit Citadel Express Payments, or call us at 1-800-666-0191. Payments will be accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 p.m. every day.

  • Consumer loans will incur a $2.95 fee.
  • Real estate loans will incur a $5.95 fee.

At a Citadel Branch

Stop by any Citadel branch to make your payment. We would love to see you!

Finding the Closest Citadel Branch or ATM with the Mobile App

  1. Tap ATM/Branch Locator from the menu within the mobile app.
  2. A new window will open that will allow you to refine your search, zoom, and get directions.
  3. Tap Download to GPS to send the results directly to your mobile GPS application. Tap Done to return to the main menu.

By Mail

Mail your loan payments directly to Citadel:

Citadel
P.O. Box 650
Exton, PA 19341

Can’t find the information you need? Visit our Contact Us page or call 1-800-666-0191 and speak to one of our representatives for answers to your questions. We’re here to help.

Citadel members with a Citadel checking account have even more secure and convenient options:

  • Pay through Online Banking, and make external transfers from other financial institutions.
  • Make your payments from anywhere, at anytime using Citadel’s mobile app.
  • Use Bill Payer and manage all your bills in one place.

Online and Mobile Banking

Citadel’s Online and Mobile Banking is the easiest and most flexible payment option. If you want to make payments through Online and Mobile Banking, you’ll need to enroll. Once enrolled, you can schedule your payment from any financial institution or transfer directly from your Citadel account.

IMPORTANT: Your six-digit account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Statement.

Please note that you will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement. Example: 0000-111111-0000.

Once you are set up in Citadel’s Online and Mobile Banking, you can start using Bill Payer to pay your new loan and consolidate all your monthly expenses in one place. It is important to note that you will need a Citadel checking account in order to use Bill Payer.

Recurring Automatic Payments

Making payments is simple when you set up a recurring automatic payment, which automatically makes payments by transferring funds from your external account.

How to Pay in Online and Mobile Banking

Enroll in Online & Mobile Banking and pay your bill with your Citadel checking account or an external account. Simply follow these steps:

  • Select Transfer Funds > Funds Transfer
  • Select your Citadel account in the From field, then the loan account in the To field.
  • Pay with an external account by simply navigating to External Accounts > Transfer Funds > Add an External Account. Follow the instructions to set up an external account.

After the external account has been set up, you can transfer funds to make payments in any amount and at any time. Transfers initiated by 2:00 p.m. each business day will be credited to your Citadel loan on the next business day.

At a Citadel Branch

Stop by any Citadel branch to make your payment. We would love to see you!

Finding the Closest Citadel Branch or ATM with the Mobile App

  1. Tap ATM/Branch Locator from the menu within the mobile app.
  2. A new window will open that will allow you to refine your search, zoom, and get directions.
  3. Tap Download to GPS to send the results directly to your mobile GPS application. Tap Done to return to the main menu.

By Mail

Mail your loan payments directly to Citadel:

Citadel
P.O. Box 650
Exton, PA 19341

Open a Citadel checking account!

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