COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
Why is my Mortgage or Home Equity payoff amount different than my principal balance?
Frequently Asked Question
The payoff balance includes principal balance plus the following:
- Interest due
- Outstanding late charges/fees (if applicable)
- Loan satisfaction fee
- Less any the escrow balance (if applicable).