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COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open

As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open.  For more information, visit CitadelBanking.com/COVID19.

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Why is my Mortgage or Home Equity payoff amount different than my principal balance?

Frequently Asked Question

The payoff balance includes principal balance plus the following:

  • Interest due
  • Outstanding late charges/fees (if applicable)
  • Loan satisfaction fee
  • Less any the escrow balance (if applicable).