How do I stop payment on a check or ACH in Online and Mobile Banking?

A stop payment can be requested for an uncashed check or series of checks from a checking account, money market, or Home Equity Line of Credit (HELOC), and is effective for six months. A stop payment cannot be made on a check that has already been cashed.

Stop payments can also be made on Automated Clearing House (ACH) payments, a type of electronic bank-to-bank payment that operates through the ACH Network. Funds are sent directly from your account when you provide a routing and account number for payment. Examples include utility bills or automated loan payments to another lender.

How to Stop Payments

Stop payments on checks and ACH transfers can be placed through Online & Mobile Banking  or with a representative. If you’re not already signed up, you will need to enroll in Online & Mobile Banking.

Stop payments on certified checks must be placed with a representative.

Please Note: There is a fee for placing stop payments on some accounts. See our current fee schedule.

💻 On desktop: Select the 3 dots ... from the menu at the top
📱 On mobile: Select Menu at the bottom right
💵 On each share: Select ⋮ MORE at the top right
Then select Stop Payment

Stopping payment on a check

1. On the Stop a Check tab, from the Request Type menu, select Single Check or Check Range.
2. Select a checking share. Enter the single Check Number or Starting and Ending Check Numbers.
3. Select the share from which to pay the fee in the Pay Fee From drop-down menu.
4. Verify that the stop payment information entered is accurate and click Continue.
• Click Edit Stop Payment and make corrections, if needed.
• Click Confirm to stop the payment and generate a confirmation number.

Stopping payment on an ACH transaction

A minimum of three days notice prior to the scheduled transaction is required. The stop payment must match the exact company name and amount posted to the account. If either the company name or the amount posts different than the stop payment, the transaction will go through.

1. On the Stop an ACH tab, select the account the ACH would be withdrawn from in the dropdown menu.
2. In the Type to Search Company Name field, start typing the name of the company that will withdraw the funds and select the company from the list.
3. Select the type of stop payment:
   • Stop Next ACH Payment from the merchant to stop the next scheduled transaction.
   • Stop Payment on all ACH future transactions from this merchant for the same dollar amount to stop payment on all recurring transactions.
4. Enter the amount of the ACH payment and click Continue.
5. Review the Stop Payment information and Terms & Conditions. Select the box next to I agree.
6. If anything needs to be corrected, click Edit. Otherwise, click Confirm.

Stopping payment on a certified check

A certified check or a Withdrawal Check is a form of guaranteed funds and a stop payment cannot be placed unless the check is lost, destroyed, or stolen. You will need to provide the following information when requesting a stop payment on a certified or withdrawal check:

• Your name
• Name of the person or company the check was made payable to
• Date the check was created
• Total amount of the check
• Reason for stop payment

Stop payments for certified checks can only be made during normal business hours with a representative. Requests can be made by contacting us through Member Care, in a branch, or via Video Connect. Stop payments cannot be placed in Online & Mobile Banking.