How do I close my Citadel account?

Frequently Asked Question

We are sorry to see you go. To close your Citadel account, please let us know through one of the following:

Video Connect

Visit a Citadel branch

Schedule an appointment

• Send us a secure message in Online & Mobile Banking

• Call Member Care at (800)-666-0191

For your protection, accounts cannot be closed via our chatbot, Adel.