Can I report my debit or credit cards lost or stolen in Online & Mobile Banking?

Frequently Asked Question

You can report your Citadel debit and credit cards  lost or stolen by accessing the Card Services menu from the account dashboard in Online & Mobile Banking.

  1. Select the account the debit card is attached to, or your credit card account
  2. Tap the Card Services icon, then Report Card Lost/Stolen
  3. You may request a new card to be sent automatically

Report a lost or stolen card

You can also temporarily lock your card to prevent unauthorized transactions by using the toggle switch.

Lock your card toggle switch

Has there been unauthorized transactions on your account?

Dispute a charge
Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

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(800) 666-0191

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