Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I set up Card Control to follow my location for purchases?

Frequently Asked Question

To set up Card Control to follow your location for purchases you will follow the below steps:

  • Log into the Citadel Mobile App
  • Tap Menu
  • Tap Manage Cards
  • Tap Card control to be taken to the Card Control App
  • If you have multiple cards, swipe right to find the card(s) that you will be using while traveling
  • Tap Control Preferences
  • Tap Locations
  • Tap the slider for My Location (slider will be to the right and blue/green when activated)