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“I’ve been with Citadel since I was 13 and had my first job. Now I use them for my car loans and credit cards, and I will probably use them when I buy my first house. I love Citadel!”

“When I purchased my truck I chose Citadel as the finance company after my daughter told me numerous time to switch banks. It was one of the best decisions I have ever made. Kim at the Oxford Branch sat with me for over an hour answering all my questions, helped me open a checking account, and made sure I was fully aware of all charges, fees, and interest rates. The customer service provided was amazing and second to none. I purposely waited over a year to give this feedback just in case it was too good to be true. I was wrong. Every time I have been to the Oxford branch, everyone has been great. I have since talked my wife and son into switching to Citadel. Needless to say, now Citadel is the ONLY place I use for ALL my banking and ALL my car loans.”

“Today was a feel good day for me because I am in a position to pay off my car loan and pay my Mastercard balance in full. I called customer service and spoke with Carol, who was a great help and very informative. She was able to make a bad experience a great one for me again. Her customer service skills are on point.”

“We have been Citadel customers for over 10 years. They've always been there to help us with our lending needs when other banks would not approve us. The auto loan department is also fantastic. Citadel’s follow up and attention to detail is amazing. Every representative I spoke to was friendly, courteous, and always had an answer for me. I constantly recommend Citadel to my friends. I wish every bank and lending organization followed their model and cared about their customers the way they do. ”

“I joined in 1969 when Citadel was Lukens Federal Credit Union. After being a member for a few years, I remember calling them for a car loan when I was buying a new car. Within hours, they had a check for me, and I was able to pick up my car after work. I'll always remember that kind of service and personal attention. I have stuck with Citadel ever since.”

“I received very thorough information from Sy in the Call Center regarding my auto loan and other products offered through Citadel. I appreciated him taking the time to explain everything in detail.”