Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Yes, you can make unlimited withdrawals or transfers in person at a Citadel branch. You can make up to 6 total withdrawals or transfers per month by check, telephone, Online Banking, or recurring debit.
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