Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I question a fee charged to my loan?

Frequently Asked Question

• Call the Customer Service Center at (800) 666-0191

Visit a Citadel branch

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