How do I check my account balance?

Check your balance anytime to stay on top of your money. Whether you're about to make a purchase or reviewing recent activity, you can view it quickly—especially through Online & Mobile Banking or the mobile app.

Online & Mobile Banking (recommended)

Log in to Online & Mobile Banking to view your balance, recent transactions, and account details all in one place.

Not enrolled in Online & Mobile Banking? Get started!

Set up Quick Balance—no login required

Quick Balance is a feature in the Citadel mobile app that shows your available balance at a glance—no login needed once it’s set up. You can also lock your card or transfer funds right from the widget.

• Open the Citadel mobile app and go to Menu > Quick Balance, then follow the prompts to enable it.
• Once it's enabled, use your device’s steps to add the widget.

Phone (Automated Assistant)

Call Citadel and use our automated assistant, Adel, and say “balance”. You will be asked to verify your identity using your account details.

ATM or Express Banking Machine

You can check your balance at any Citadel ATM or Express Banking Machine, available at most branch locations.

In Person

Visit any branch for help from a representative.