Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

Learn More
Close Message

How can I change my address with Citadel?

Frequently Asked Question

There are a few ways to update your address with us:

  • Online and Mobile Banking - Select 'My Profile & Preferences' from the main menu. Then select 'Contact Information' to update your physical and/or mailing address.
  • Visit a Citadel Branch to change your address in person.