Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I make my Citadel card first in my digital wallet?

Frequently Asked Question

To make your Citadel card first in your digital wallet, follow the below steps:


  1. Open the Microsoft Wallet app.
  2. Tap to select the Citadel credit or debit card you want to use as your default card.
  3. Once selected, tap "Set as my tap to pay card" or NFC reader on the payment terminal.