Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Why am I being asked to verify my Citadel card?

Frequently Asked Question

For security reasons, we may need you to provide additional verification to add your Citadel card to Samsung Pay. If necessary, the Samsung Pay app will tell you how to verify your card.