Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I switch my current Checking Account to a Cashback Rewards Checking Account?

Frequently Asked Question

You can convert your current Checking Account to a Cashback Rewards Checking Account through Online and Mobile Banking, by calling Citadel, or visiting us in a branch. Converting your account is easy in Online and Mobile Banking:


  1. Click into the Checking Account you want to convert.
  2. From your account details and history, select ‘Convert Account’.
  3. Confirm your account details, and you’re done!

Your account number and card number will stay the same.