Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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How do I open a Cashback Rewards Checking account?

Frequently Asked Question

Opening a Cashback Rewards Checking Account is simple and easy. You can open online, at any Citadel branch or by calling 1-800-666-0191.


  • New Citadel customers can open online in as little as 15 minutes with a government issued ID to get started. Open Now!
  • Current Citadel customers can open in Online and Mobile Banking by selecting ‘Accounts' from the main menu and 'Open An Account’ from the drop-down.