Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Can I set my Cashback Rewards to redeem automatically each month?

Frequently Asked Question

No, earned cash back can only be redeemed by completing the redemption process in Online Banking or Citadel's Mobile App, or by contacting Citadel in person or by phone.