Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Government Entity Required Documentation

Frequently Asked Question

To open a Government Entity Required Documentation Account at Citadel, please have these documents available:

  • Required
    • Federal tax ID number (TIN) letter
    • Meeting minutes or letter identifying each authorized signer