Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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Who do I call if I still have questions about Bill Payer or eBills?

Frequently Asked Question

You can send a Secure Message for any questions regarding your membership, particularly communications that require your account information. You can also ask questions about Bill Payer or eBills.

To send a secure message, you must be logged into your account either online or through the app.

  • Online Banking 💻: Select the envelope icon ✉ in the upper right corner, next to your profile picture.
  • Mobile App 📱: Select the Menu in the lower right corner, then the envelope icon ✉ in the upper right.

In the Message Center, you can access your messages and create a new message.

You may also report issues using Video Connect.

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