Say Hello to Enhanced Digital Banking
What You Need to Know
At Citadel, we understand that empowering our members means putting you in control of managing your accounts as easily as possible. That's why we've rolled out a full upgrade to Online & Mobile Banking.
Your enhanced digital experience is designed with your control in mind – so you have the power to manage your financial well-being each and every day.

What do I need to do?
- Make sure the app has been updated on your device: If your apps are set to update automatically, you may already have the latest version. If not, you may have to visit the App Store or Google Play to install it.
- Pick a new password: When you log in to the new version for the first time, you will be prompted to change your password for your security.
- Keep reading: If you use any of the tools and features listed below, take a look at what's changed in case there's any action you need to take.
- Easier, faster ways to move your money
- More self-service tools
- Increased customization
- New look-and-feel
- New account alerts with push notifications, in addition to text and email
- New financial wellness tools
- Free credit scores and credit management resources
- Customizable dashboards
- 24/7 virtual assistant Adel
- Instant access to funds with mobile check deposit – no waiting period
- Your free credit score
- Card Control integration (no separate app necessary)
- Enhanced account alerts with customizable push notifications
- New and improved bill payment tools
- Budgeting resources
- We appreciate your patience during the outage. Any scheduled and/or recurring payments should be unaffected in the new version, and you can now view, add, remove, or change them as needed.
- Please note that eBills will need to be set up again. eBills are the electronic statements you may have previously received in Online & Mobile Banking from your outside billers. If you had enrolled in eBills previously, you will need to reconnect your account(s) with these billers.
- Switching accounts: Once you're logged in to the latest version of Online & Mobile Banking, you can switch between account profiles to see any different accounts on which you are the primary or joint owner. This added flexibility allows you to create and manage your own bills for each account you manage. You can create and pay separate bills for each account you own using the Switch Account feature.
- You will have the opportunity to set up brand new alerts on your account. This is a great time to ensure your account has the highest level of security.
- In addition to text and email, you can now receive push notifications directly from the Citadel Mobile App, including due date reminders and balance notifications.
- You will have to reset your preferences/settings, but we’ll have more options for card security and peace of mind such as travel notices, advanced card alerts, and more.
- With full integration in Online & Mobile Banking, you can also control your cards from a desktop or any device using the browser version of Online Banking.
- You can set personalized, advanced controls such as managing transactions by region, merchant type, transaction type (In Store/eCommerce/ATM) and set spending limits.
- You can also request and activate replacement cards in the app. Any new card details will automatically be updated in your mobile wallet.
- As an added layer of security and privacy, all Business and Personal account logins are now separate. With this change, you'll need to register your account as a business in Online & Mobile Banking if you haven't already.
- If you did not register in Business Online Banking prior to May 22, all account information will need to be reset in the new version. This means you’ll need to re-register as a new business user and reset all details and preferences such as connecting external accounts, setting up recurring transfers, scheduling bill payments, etc. You can also explore new features designed specifically for business leaders.
- 1st Action Date: 5/22/2023
- 2nd Action Date: 05/23/2023
- 3rd Action Date: 05/30/2023
What to Expect:

What will I love?
Key information for specific tools and features:
Paying Bills | Account Alerts | Card Controls | Business Accounts | Quicken/QuickBooks/Mint Users
Paying Bills:
Your previously scheduled payments won’t be affected.
Account Alerts:
Once you log in to the new version, you will need to reset your account alerts.
Card Controls:
As part of the upgrade, debit and credit card controls are now built in to the Citadel Mobile App. If you were previously using the separate Citadel Card Controls App, you can now delete it.
Business Accounts:
Business Online Banking has also been upgraded to help streamline your workflows.
Learn more about changes and FAQs for business accounts.
Quicken/QuickBooks/Mint Users
We support Web Connect for QuickBooks, and Web Connect & Express Web Connect for Quicken. Please review the documents below for instructions to re-link your accounts once you've upgraded to the new version of Online & Mobile Banking. Also, the dates outlined below correspond to the documents provided.
Your Action Dates:
Aggregation Services - Intuit’s aggregation services will be available:
Supporting Documentation:
Questions? Check out the tutorial videos below.
Learn MoreSee How It Works















Other FAQs
Existing Online & Mobile Banking members do not need to re-enroll. Simply log in with your current username, and follow the steps to set up a new password.
However, personal and business accounts are now separate in Online & Mobile Banking for added security and privacy. If you are a business user and and you did not previously register as a business account in Online & Mobile Banking, you may have to re-enroll. Learn more here.
Yes, there are a couple features you need to reset to ensure you have the best experience:
Account Alerts - New account alerts, including push notifications, are now available, so you'll want to reset your preferences to ensure the highest level of security on your accounts.
Card Controls - If you already had our separate Card Control app, you can delete it from your device after you upgrade since those tools are now integrated in Online & Mobile Banking. Once you log in to the new version, you can access card services to select your preferences and manage card activity. (Check out the how-to videos above for a quick tutorial!)
The upgrade includes new and improved bill payment tools. All your existing payees and scheduled payments should have carried over into the new version. The new platform enables real-time payment options, less hassle, more visibility, and automated biller discovery of 15,000+ billers and streamline bill payments.
If you were previously enrolled in eBills (receiving your electronic statement from a biller) you will need to enroll again after you upgrade.
There are five different phone numbers that Citadel will use to send you alerts or Secure Access Codes. We encourage you to add these to your contacts as the alerts and validation codes are issued. The phone numbers are:
- 864-513-6729
- 928-370-7784
- 980-268-2537
- 928-370-7682
Below is a list of the supported browsers and mobile operating systems for Online & Mobile banking:
Browsers |
Windows |
Mac OS X |
Google Chrome (Current and previous two versions) |
Recommended |
Recommended |
Mozilla Firefox (Current and previous two versions) |
Supported |
Supported |
Microsoft Edge (Current and previous two versions) |
Supported | Unsupported |
Safari (Current and previous two versions) |
Unsupported |
Supported |
Mobile Operating System (OS) | Apple | Andriod |
iOS 15 and above | Supported | N/A |
Android 10 and above | N/A | Supported |
Still have questions? Visit our help center.