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Thank you for financing your loan through Citadel! Whether you have a Citadel checking account or a checking account from another financial institution, Citadel offers a number of secure and convenient ways for you to make your payments.

New to Citadel? We can help!

Make your Credit Card or Loan Payments with FREE Online and Mobile Banking

Billing NoticeCongratulations on your new loan! Citadel’s Online and Mobile Banking offers you the most convenient and flexible payment options. Once enrolled in Online and Mobile Banking, you can schedule your auto payment from any financial institution or pay directly from your Citadel account with a Citadel checking account. Enrolling is easy and using Online and Mobile Banking is free!

IMPORTANT: Your 6-digit primary savings account number is required to enroll in Online and Mobile Banking. You can find your account number on your Billing Notice. Please note that you will need the six numbers between the first four zeroes and the last four zeroes listed in the account number displayed on the billing statement Example: ####-111111-####. Click or tap the sample billing notice to enlarge the image for more help. See our Online and Mobile Banking FAQ tab below for additional details. New Auto Loan members can also find their account number at the top of their welcome letter.
 
 
 


Make recurring automatic payments from another financial institution

Set up a recurring electronic payment transfer from a savings or checking account from another financial institution and ensure that your payment is scheduled monthly. Read the “Recurring Payments” tab below for more details and download the Recurring Automatic Payment Form to get started.


Pay quickly with a Debit Card or eCheck

Use Express Payments to make any last-minute payments. Make your loan payment using your debit card or by authorizing an eCheck. Consumer loans will incur a $2.95 fee while Real estate loans will incur a $5.95 fee when paying with Express Payments. Read the “Express Payments” tab below for more details or make your secure payment now.


Pay at a local branch

Take your new vehicle for a spin and stop by any Citadel branch to make your payment. We’’ll be glad to see you! Read the “ATM & Branch Locator” tab below to learn how to find the closest branch location directly in our mobile app.


Pay by mail

Drop your payment in the mail with a check and send it directly to Citadel. Read the “Mail your Payment” tab below for more our mailing address and start mailing your payments to Citadel today.

Mail your payments to:

Citadel
P.O. Box 650
Exton, PA 19341

Pay online with Bill Payer

Once enrolled in Online and Mobile Banking, you can manage all of your bills on the dates you select all within our secure Bill Payer. Make one-time payments or set up recurring payments. Read the “Bill Payer” tab below of details for more details.

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  • Online and Mobile Banking
  • Recurring Payments
  • Express Payments
  • ATM & Branch Locator
  • Mail your Payment
  • Bill Payer

Online and Mobile Banking

    • Enroll in Online and Mobile Banking and pay your bill with your Citadel checking account or an external account. In Online or Mobile Banking, pay your new loan with your  Citadel checking account by:
      • Selecting the Transfer Funds Funds Transfer > select your checking account in the From field and the loan account in the To field. 
      • Pay with an external account by simply navigating to External Accounts > Transfer Funds > Add An External Account and follow the instructions to set up an external account.

      After the external account has been set up, you can transfer funds to make payments in any amount and at any time. Transfers initiated by 2:00 pm each business day will be credited to your Citadel Loan on the next business day.

Recurring Payments

You can also set up a recurring electronic transfer from another financial institution through Online Banking, so that the same payment amount is made on the same date every month. Or, you can complete the Recurring Automatic Payment Form and send it to us:

  • By Fax: (610) 466-6419 (ATTN: Support Services)
  • By Mail: 520 Eagleview Boulevard, Exton, PA 19341
  • In person at any Citadel branch


Express Payments

Citadel offers you an option if you have cut things a little close and need to make a payment right away. Payments will be accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 PM every day. For a small fee, you can pay by debit card or transfer from another financial institution by authorizing an eCheck.

Just click Make a Secure Payment or call us at (800) 666-0191. It’’s easy and fast! Payments will be accepted and posted 7 days a week, 365 days a year and will post at approximately 9:00 PM every day.

Consumer loans will incur a $2.95 fee.
Real estate loans will incur a $5.95 fee.


ATM & Branch Locator

  1. Once logged into the Citadel Mobile App, tap ATM/Branch Locator from the menu.
  2. A new window will open that will allow you to refine your search, zoom and get directions.
  3. Tap Download To GPS to send the results directly to your mobile GPS application. Tap Done to return to the main menu.

Find a local branch online by clicking here.

Mail your Payment

Mail your payments to:

Citadel
P.O. Box 650
Exton, PA 19341

Bill Payer

Making your payment inside of Bill Payer is easy with your Citadel checking account. Enroll in Bill Payer inside of Online and Mobile Banking.

      • Select on “Pay Bills” and then “Add a company or person.”
      • Search the network for Citadel, select Citadel Loans/MC, add your account number, and you’re done!

NOTE: Members must have a Citadel checking account to use Bill Pay.

Couldn’t find the answer you were looking for? Visit our Contact Us page and speak to one of our representatives for answers to your questions. We’’re here when you need us.

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