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COVID-19 Relief and Information for Members

Child Tax Credit Update

2021 Advance Child Tax Credit Payments

According to the IRS, half of the total Child Tax Credit amount will be paid as early as July 15, 2021. Individuals and families will receive their payment in monthly installments through December 2021. Many families and individuals will receive this payment as a direct deposit into their account. The other half can be claimed when individuals file their 2021 income tax return.

When will I receive my payment?

Payment Month Payment Date
July 7/15/2021
August 8/13/2021
September 9/15/2021
October 10/15/2021
November 11/15/2021
December  12/15/2021

Who is eligible?

According to the IRS, you qualify for advance Child Tax Credit payments if you have a qualifying child. You qualify for the full tax credit if you make less than $75,000 if filing alone, less than $150,000 if filing jointly as a married couple, and less than $112,500 for "head of household."

In addition, you must reside in the United States for at least six months of the year, and the child must live with the parent claiming the child as a dependent for at least half the year.

More specific information regarding taxpayer eligibility is provided here by the IRS. All information is based on your most recently filed tax return.

How will I get my payment?

For the Advance Child Tax Credit, the IRS has a dedicated portal to help determine the status of your payment. The site lets users check when and how to expect the funds. In addition, if you don’t have direct deposit, you can provide your account information online. In addition, the IRS has published FAQs to help families understand the Advance Child Tax Credit Payments.

Getting Your Check in Your Citadel Account

If you are expecting your payment to directly deposit into your Citadel account, simply log into Online Banking or the Mobile App.

Don’t have an Online Banking account?

If you’re receiving a direct deposit, we recommend signing up for both the Pending ACH and Direct Deposit Received Account Alerts in Online Banking. Learn more about these alerts.

Receiving a Paper Check?

You can simply sign the back of your check, and deposit a few ways:

Still have unanswered questions?

Please reference the Advance Child Tax Credit FAQs designed to help families understand their benefits.

Learn more about what Citadel is doing in response to COVID-19.

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Want to check the status of your stimulus payment?

Visit the IRS Portal

Stimulus Benefits Frequently Asked Questions

What account information should I use to set up Direct Deposit for an employer or IRS?

It's pretty simple to set up direct deposit. Be sure to talk to your employer about a direct deposit form or see if you can update it online. You will need to supply your account information for direct deposit. For the IRS, please be sure to give your account information to your tax accountant or the IRS when filing.

This is what you'll need:

  • Our bank routing number – 231380104
  • Your account number – You can find this on the bottom of your checks directly to the right of the bank routing number, you can also find this in Online and Mobile Banking by following these quick steps:
    1. Once you’ve logged in, click into the account for which you would like to review the electronic funds transfer (EFT) account number.
    2. Once you are in the account history view, select the ‘Details’ tab, next to ‘Transactions’.
    3. On this tab you will see, ‘ACH (EFT) Account Number’.


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