Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
To switch another Citadel checking account to Ultimate Growth Checking, log in to Online or Mobile Banking, then:
Or, you can stop by any branch or call us at 800-666-0191
Your account number and debit card number will stay the same.
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