Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What is a Romance Scam?

Frequently Asked Question

Romance scams are one of the more common and costly online scams. Scammers create fake profiles on dating and social media sites and present as the perfect date. They will chat with you for some time to gain your trust, and then start asking you for financial support. These scammers may ask you to pay for a plane ticket, medical expenses, or customs fees to retrieve something, for example. They will also have reasons why they can’t get together just yet. Citadel advises members to not provide any financial information to anyone, even those you do know, over the internet. To learn more, visit CitadelBanking.com/scams