Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
Cybercriminals are aware that consumers regularly use the same usernames and passwords for many of their online logins. To be safe, consider changing your passwords on all accounts and avoid repeating the same password for different logins. Citadel recommends making passwords as unique and complex as possible.
Read our Learn and Plan article for additional ways to protect your information.
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