Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.

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Where can I view my Skip-a-Pay history?

Frequently Asked Question

You can view your Skip-a-Pay history at any time by logging into Online & Mobile Banking. Once you log in:

On Desktop

  • Select the three dots (…) from the menu at the top
  • Select Skip-a-Pay
  • Select Skip-a-Pay History from the menu on the left

On Mobile

  • Select Menu on the bottom right
  • Select More
  • Select Skip-a-Pay, then the History tab
Citadel Credit Union routing number

Routing #

231380104

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Branch Hours: Mon - Fri 9:00 a.m.-5:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

Please Note: New 2026 branch hours have taken effect. Visit Citadelbanking.com/Locations for details.

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(800) 666-0191

Customer Service

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