Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What happens if I receive a denial email for my mobile deposit?

Frequently Asked Question

If you receive a denial email after your deposit is made, your deposit will have been rejected. To receive additional information, you will need to contact Citadel at (800) 666-0191.