Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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What happens if I’ve redeemed Mastercard Rewards points for an eGift Card and I haven’t received a confirmation email or the eCertificate?

Frequently Asked Question

Mastercard Rewards confirmation emails or the eCertificate for eGift Cards may go to your Junk or Spam folders. Please be sure to add rewards@notify-email.com to your contact and/or safe senders list.