Who do I contact if I have questions or concerns regarding ID Theft?

Frequently Asked Question

For fraud on your Citadel accounts, including credit cards, please contact Citadel directly.

If you are enrolled in our Identity Theft Protection service and have questions concerning your ID Theft Package or the services in the program, or to receive assistance from a Recovery Advocate, contact Merchants Information Solutions at 866-647-6223

Enroll in Citadel Identity Theft Protection

Enroll Now!

Routing #

231380104

Branch Hours: Mon - Thurs: 8:30 a.m.-5:00 p.m.

Friday: 8:30 a.m.-6:00 p.m.

Saturday: 9:00 a.m.-1:00 p.m. *Hours may vary by location

(800) 666-0191

Customer Service

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