Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
For fraud on your Citadel accounts, including credit cards, please contact Citadel directly.
If you are enrolled in our Identity Theft Protection service and have questions concerning your ID Theft Package or the services in the program, or to receive assistance from a Recovery Advocate, contact Merchants Information Solutions at 866-647-6223
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