Due to industry-wide card production delays, there are longer than normal wait times for mailed debit/credit cards. New debit cards can be instantly issued in our branches. We apologize for any inconvenience as we work to ensure the issue is permanently resolved.

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Why is Citadel making a change and using Express Banking?

Frequently Asked Question

Since our founding in 1937, we’ve been committed to exceeding customer expectations through our Citadel Class Service Pledge. Citadel Express Banking technology provides the highest level of customer convenience, while enhancing our ability to provide the individualized attention you deserve. 


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