How do I switch between accounts or profiles in Online & Mobile Banking to view my Buy Now, Pay Later (BNPL) offers?

Frequently Asked Question

Citadel’s Online and Mobile Banking uses profiles to organize your accounts and financial information. If you have multiple profiles that include accounts where you are a primary or joint owner, you’ll need to switch profiles to view or manage your Buy Now, Pay Later (BNPL) offers associated with each account.

If you're using the Mobile App, open the menu and select “Switch Profiles.”

If you're using a desktop computer, click your profile name and choose the profile you want to switch to.

Because BNPL offers are profile-specific, you may need to switch to a different profile to see or manage the BNPL plans linked to that account.

For a quick walkthrough, watch our short video on how to switch profiles in Online & Mobile Banking. Watch the video »

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231380104

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