Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
You can change or stop a Bill Payer payment up until they are marked In Process for electronic payments or Mailed for check payments.
Note: You will not be able to change the date of a recurring payment; however, you can stop and reschedule the payment.
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