Scam Alert: We are aware of scammers impersonating Citadel representatives by phone, text, and in-person visits. Citadel will never ask for your PIN or sensitive information, never instruct you to cut up your debit or credit card AND keep the chip intact, and never send anyone to your home to retrieve a card. If you receive a call, text, or visit claiming otherwise, it is a scam. Call 800-666-0191 immediately.
Frequently Asked Question
If you do not have sufficient funds in your checking account on the date you want us to send the Bill Payer payment, we may make the payment using available Overdraft Protection or Courtesy Pay. If you are not enrolled in either of these services, the payment will be cancelled and you will be notified to reschedule the payment.
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