COVID-19: All Branch Lobbies Are Closed, Drive-Up Access is Open
As of November 25, our branch lobbies are closed at all locations due to recent spikes in COVID-19. Our drive-up access remains open. For more information, visit CitadelBanking.com/COVID19.
We've Got you Covered with Debit Card Courtesy Pay
Sign up for Courtesy Pay to cover your debit card transactions.
It's easy to overlook having sufficient funds in your checking account. At Citadel, we provide protection from budget miscalculations with Debit Card Courtesy Pay! Citadel's Debit Card Courtesy Pay can cover your debit card transactions if your purchases exceed your available balance so you can shop with confidence. Qualified Courtesy Pay users will not have their debit card transactions declined. There is a $33 fee for each occurrence.
Overdraft protection is also available at Citadel. When your checking account does not have the available funds to cover a transaction, overdraft protection could be activated. Transfers from a Star Savings, Money Market or Personal Line of Credit account would be activated to cover any unavailable funds.
Enroll today by logging into Online and Mobile Banking and select 'Courtesy Pay' under 'Accounts' from the main menu.
For more information, please read the Courtesy Pay Disclosure below.
Sign up for Courtesy Pay to cover your debit card transactions.Enroll Now
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*Courtesy Pay Disclosures
This notice refers to our Courtesy Pay program:
Citadel offers Courtesy Pay for its members and may pay overdrafts for the following types of transactions:
- ACH withdrawals
- Bill Payer payments
- Recurring debit card transactions (e.g., monthly payments debited from your account)
We pay overdrafts at our discretion, which means we do not guarantee that we will always authorize and pay any type of transaction. If we do not pay an overdraft, your transaction will be declined and not paid.
If you want to use Courtesy Pay to pay overdrafts for one time, everyday debit card transactions (e.g. Starbucks®, Home Depot®, grocery stores, gas stations, etc.), you must opt in and give us your permission. You can opt in by:
- Complete the opt-in form in Online Banking by selecting 'Courtesy Pay' under 'Accounts' in the main menu.
- Visiting any Citadel Branch Location
- Calling Citadel toll free at (800)-666-0191
You cannot use Courtesy Pay to pay for overdrafts on ATM withdrawals.
When you use Courtesy Pay, we will charge you a fee of $33 each time we pay an overdraft. There is no limit on the amount of total fees we can charge you for overdrafting your account. Any fees charged will count against your Courtesy Pay limit. For information on Citadel's check clearing policies, please contact us at (800)-666-0191. You can opt out of Courtesy Pay at any time. Please visit any branch, or contact us at the toll free number above.